Job Description

We are seeking a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a cooperative, high-performing team.

Reporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience.

Some of the key responsibilities in this role include:

- Identifying and proactively resolving IT issues, primarily for the Sydney offices.
- Providing first and second level hardware and software support.
- Adhering to all processes and documenting procedures accordingly.
- Making recommendations on upgrades and replacements when necessary.




- Proactively building the IT brand via local delivery of customer facing technology initiatives.
- Participate in projects as required.

What’s in It for you?

- Named Forbes World's Best Employers 2025 & TIME World's Best Companies 2025!
- Wide range of benefits designed to support your career, wellbeing, and lifestyle.
- Colliers Balance - to support lifestyle & wellbeing.
- Industry leading leave – including 26 weeks of parental leave, additional paid leave, volunteering, and loyalty leave.
- Formal career development & recognition programs.
- Innovative technology & tools to drive your productivity.

📌 Technical Support Officer (Sydney)
🏢 Colliers
📍 Sydney