- Promptly answer all requests for reservations and record them accurately.
- Communication between Front Office and Reservations Office open and reciprocal.
- Ensure completion of daily duties (e.g. Correspondence, Reports, etc)
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.
- Ensure Authority Forms are received and filed for all chargeback bookings.
- To have an understanding of our competitors.
- Promote up selling of hotel services.
- Manage no show bookings in accordance with the hotel cancellation policy
- Understand group booking transactions.
- Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits
- Any other duties assigned by your Supervisor / Manager.