Immediate start - $37.50 per hour + Super

Seven Hills Location

We are currently seeking an experienced Customer Service Officer to join a medical company located in Seven Hills. This role is available for an immediate start, and you must be able to commit to the length of the assignment.

The Role

- Processing customer orders
- Responding to phone and email enquiries - Stock Availability, ETA's, Pricing
- Processing Sales Order returns and Issuing Credit Notes
- Database maintenance and data entry

About You

- Experience within Customer Service and Order Processing
- Experience with Excel
- Have intermediate MS Office
- Have explicit and concise communication skills
- Be available to commit to the length of the assignment

What will you do?

- Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
- Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels




- Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
- Receive customer feedback, complaint and desired resolution accurately and thoroughly.
- Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder's information and service details are correctly documented in the CRM system

Who are you?

- High level verbal and written communication skills
- Time management and organisational skills, and attention to detail
- Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
- Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery
- Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
- Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)

What can we offer you?

- Access to career development opportunities
- Up to 15 weeks of paid Parental Leave
- Bonus Leave days
- Salary Sacrificing for Superannuation and Novated Leasing
- Employee discount program covering a range of goods and services

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📌 Experienced Team Member (Sydney)
🏢 Grill'D
📍 Sydney