Real World Technology Solutions is a Sydney-based managed IT services provider. We look after businesses across SMB, enterprise, not-for-profit, and government — covering everything from day-to-day IT support through to complex infrastructure, cloud, and communications projects.

We’re a small team that punches above our weight. Our people get exposure to a wide range of environments and clients, access to senior engineers, and the chance to do work that actually matters to the businesses we support.

What you’ll do

- Provide support across phone, email, and remote desktop — and travel to client sites when the job needs it
- Troubleshoot hardware, software, and network issues through to resolution
- Install and configure workstations, printers, network equipment, and business applications
- Work alongside our offshore team, handing off and picking up work cleanly
- Keep documentation accurate — good notes help everyone, including you next time
- Know when you can push through solo and when to pull in another set of eyes

What you’ll bring

There’s no checklist that perfectly describes the right person. But here’s what we’re looking for:

- You figure things out. Google, documentation, a colleague, a vendor, an AI tool — you use whatever’s in front of you and you don’t stop at “I don’t know.”
- You’re good with people. Clients are often frustrated when you arrive. You’re calm, clear, and leave them feeling like someone actually helped them.
- You know your way around Windows. Microsoft 365, Active Directory, basic networking — you’re comfortable there. There is some Linux and macOS – but these skills can be taught. Everything else we can work with.
- You hold a valid driver’s licence. On-site visits are a real part of this job.
- A degree is fine. Certifications are fine. Two years of getting your hands dirty and working things out is just as good.

What working here looks like

- A mix of remote, office, and in office days depending on what clients need that week




- A small team where your work is noticed and your growth is taken seriously
- Clients across SMB, not-for-profit, enterprise, and government — genuine variety
- Senior engineers you can actually talk to when something’s outside your experience

About the team

Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities

- Deliver IT infrastructure projects for new site launches, retrofits, and technology upgrades across Amazon’s Australian fulfilment and logistics network.
- Install, configure, and commission network equipment, workstations, printers, scanners, and operational technology in office.
- Manage vendor and contractor relationships during deployments, ensuring work quality, schedule adherence, and safety compliance.
- Coordinate with Operations, Construction,



Facilities, and Safety teams to align IT delivery with broader site launch timelines.
- Validate completed deployments against acceptance criteria before handing over to steady-state support teams.
- Own project documentation including progress reporting, as-built records, and lessons learned.
- Mentor junior engineers and technicians during deployment phases.

Requirements

- 2+ years of troubleshooting in a multi-user high availability workplace experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- Experience with hardware deployment, configuration, and IT infrastructure lifecycle management
- Experience coordinating or managing third-party vendors, contractors, or service providers in IT delivery
- CCNA, CompTIA Network+, or equivalent networking certification
- Experience with Linux operating systems in a corporate environment
- Experience working across multiple sites or in a deployment/project-based capacity
- Experience with asset management and inventory systems

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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📌 B Integration Support Engineer – Complex Troubleshooting (Sydney)
🏢 Precisely
📍 Sydney