Virgin Australia in Melbourne is seeking a Customer Service Operations Process Lead to drive performance for the Pacific Blue Retail business, overseeing external customer service agents and KPIs.
The role also covers onboarding, training, recruitment of outsource partner agents, and ensuring the outsource partner represents the brand to customers.
In busy periods you may act as a senior agent, supporting calls and maintaining high service standards while managing costs and headcount.
#J-18808-Ljbffr
📌 Customer Service Operations Lead — Process & Performance (Geelong)
🏢 Virgin Australia
📍 Geelong
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.