About the role

Join the Infrastructure & Operations team at Queen Victoria Market and play a key role in delivering successful commercial, hospitality and online operations at one of Melbourne’s most iconic destinations.

We are seeking a commercially minded and highly organised Commercial Operations Coordinator with experience in event and bar operations, workforce coordination, logistics and customer service. You will oversee Queen Victoria Market’s bar, hospitality and online operations, ensuring activities are secure, compliant, productive and commercially sustainable.

This is a full-time position based at Queen Victoria Market’s office. This is a full-time position and this role will be based on a two-week cycle roster and will include weekend work Saturdays & Sundays (every second weekend).

You will be responsible for:

- Coordinate liquor licensing, RSA compliance and staff training requirements across events and night markets.
- Recruit, train, roster and lead casual employees to deliver bar, hospitality, warehouse and event operations.
- Manage event bar and hospitality operations, including customer service, complaint resolution, cash handling, stock control and accountability processes.
- Establish and maintain effective operational procedures that support service delivery, safety, cost control and profitability.
- Monitor sales performance, product mix and operational outcomes, preparing relevant POS, financial and performance reports.
- Manage supplier, trader and stakeholder relationships, working collaboratively across internal teams to deliver commercial objectives.
- Identify, assess and implement new commercial opportunities and continuous improvements using market research, operational data and stakeholder insights.
- Oversee Queen Victoria Market Online operations, including warehouse storage, order fulfilment, inventory management and associated casual staffing.
- Coordinate online order processing, customer collections, courier services, quality control, customer enquiries, complaints,



returns and refunds.
- Partner with the Marketing team to onboard traders and support the growth and diversification of the online offering.
- Manage Queen Victoria Market merchandise inventory and stock control.

What are we looking for?

- Demonstrated experience in event, bar, hospitality, retail or similar commercial operations, including major events in retail, corporate or function environments.
- Experience leading and coordinating a substantial casual workforce in a fast-paced operational setting.
- Strong commercial and financial acumen, including forecasting, cost control, profit and loss management, and identifying business opportunities.
- Sound knowledge of liquor licensing obligations, responsible service requirements, and event operational compliance.
- Excellent communication, stakeholder management, customer service, analytical and organisational skills, with the ability to manage competing priorities and maintain attention to detail.
- Calm, adaptable and solutions focused, with the ability to respond effectively to operational challenges.
- Strong commitment to safety, compliance, integrity and continuous improvement.
- Current Victorian Responsible Service of Alcohol (RSA) accreditation, or the ability to obtain it before commencing duties.
- Relevant qualifications or training in Business Management, food safety, workplace safety, event operations or a related field are desirable.
- A forklift licence is desirable.

What is in it for you?

- Be a part of one of the world’s most significant public markets undergoing a once-in-a-generation renewal program.




- Work within a dynamic and professional environment.
- Flexible working arrangements.
- Free parking in close proximity to city-based office.
- Comprehensive induction program which includes an Ultimate Foodie Tour of the Market!
- Ongoing training and development opportunities.

Why join the QVM journey?

- Be a part of an iconic brand with a diverse range of multi-cultural events
- Flexible and hybrid working arrangements. (Events staff work on site on event days)
- Free parking in close proximity to city-based office.
- Access to onsite gym at our corporate offices including massage chair.
- Employee discount off private health insurance.
- EAP program that includes career and lifestyle support
- Automotive Salary Sacrifice
- Work for a dynamic environment where access to professional development and growth exists in everything we do
- Comprehensive induction program which includes an Ultimate Foodie Tour of the Market!

About us

Queen Victoria Market has been Melbourne’s favourite and authentic marketplace for over 145 years, home to more than 600 independently owned businesses, the highest concentration of small business anywhere in Australia. It’s an important part of the social fabric of our city.

Queen Victoria Market respectfully acknowledges the Traditional Owners of the land on which the Market is located, the Wurundjeri Woi-wurrung people of the Eastern Kulin, and pays respect to their Elders past and present.

We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Culture and our internal customers service are part of QVMs values system.

It is an exciting time to join the team as the Market boldly undergoes its most dramatic transformation ever, while embracing its heritage to preserve what makes the Market special and uniquely Melbourne.To learn more about Queen Victoria Market visit

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📌 Commercial Operations Officer (Melbourne)
🏢 Queen Victoria Market
📍 Melbourne