Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.

This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.

About the Role

- As a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email.
- You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.

What You'll Be Doing

- Deliver exceptional customer service via phone and email
- Build rapport and understand individual customer needs
- Provide clear and accurate information about products and services
- Resolve enquiries and identify opportunities to improve customer experiences
- Maintain accurate customer records across multiple systems
- Work collaboratively within a supportive, high‑performing team

About You

You'll be a confident communicator who genuinely enjoys helping people and solving problems.

Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Strong verbal and written communication skills. A confident and engaging phone manner. Excellent problem‑solving skills and attention to detail. Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.

What's in it for You?

- $75,000 salary package + potential annual bonus
- Hybrid working flexibility after training
- Structured onboarding and comprehensive training
- Ongoing coaching and professional development
- Supportive and collaborative team culture




- Genuine long‑term career progression
- Opportunity to build specialist experience within private health insurance

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

- Handle incoming calls and emails from customers, processing orders and requests accurately
- Maintain customer service and logistics registers, ensuring timely updates
- Build customer loyalty through qualified and courteous service
- Collaborate with internal teams, including sales and finance, to address customer needs
- Conduct shipping and invoicing tasks in the inventory management system
- Provide administrative support and manage customer records effectively
- Liaise with external partners to track shipments and resolve issues.

Skills & experience

- Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
- Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
- Proficiency in Microsoft Office, particularly Excel, for reporting and data management
- Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What's in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.

The role is a permanent full‑time opportunity with a competitive salary package potentially reaching $90,000 to $100,000 plus super for the right candidate.

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