Acenda Life, part of Acenda Group, is seeking a Lead Case Consultant to provide technical expertise and coaching to a team of Claims Consultants, supporting customers during their time of need and delivering an exceptional customer experience.
Reporting to the Team Manager, you will manage complex claims, support performance monitoring, and contribute to reporting, process improvements, and strategic projects while upholding regulatory requirements.
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📌 Senior Claims Coach - Life Insurance & Complex Claims (Melbourne)
🏢 Acenda Life
📍 Melbourne
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