At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

The role is a Business Analyst embedded within a technology squad to support the delivery of business and technology solutions throughout the full product development lifecycle. You will collaborate with cross‑functional teams – including product managers, developers, and operations – to analyse business requirements and help deliver projects that align with business objectives.

What You’ll Do:

- Collaborate with product managers, developers, and operations to gather and document business requirements
- Serve as a key contact between technical teams and business stakeholders, ensuring effective communication
- Create and maintain clear, up‑to‑date requirements, user journeys, and process maps
- Break down business needs into testable stories and support delivery through the product development lifecycle
- Support solution design, change management, and implementation planning
- Assist with testing, validation, documentation, risk assessments, and project governance
- Help manage vendor relationships and maintain project artefacts
- Support post‑implementation reviews and continuous improvement

What You’ll Bring:

- Experience as a Business Analyst or Technical Analyst, preferably within financial services
- Experience working in fast‑paced, collaborative team environments
- Strong analytical and conceptual thinking skills, with attention to detail in documentation
- Ability to engage and work with a range of stakeholders across business and technical areas
- Skilled in interpreting, documenting, and communicating technical and business processes
- Experience contributing to the delivery of complex projects
- Relevant qualifications in Business Analytics or equivalent

• Flexible working setting – we’re headquartered in North Sydney with state‑based workplaces and offer a flexible work policy.




• Family support – industry leading 26 weeks paid parental leave.
• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end‑of‑trip facilities.

Business Analyst
Location: NSW / ACT / QLD – Hybrid
Contract: Until 30 June 2027 + 2 x 12‑month extensions

Citizenship Australian Citizenship mandatory
Clearance Must be able to obtain Baseline Security Clearance
Remote candidates will not be considered.

We are seeking an experienced Business Analyst within a digital health environment. Previous digital health or healthcare experience would be highly regarded. The role will focus on business process improvement, operational efficiency and service delivery, working closely with subject matter experts, operational teams and stakeholders to understand current practices, identify opportunities for improvement and develop practical future‑state processes and requirements.

Key Responsibilities:

- Lead business analysis, requirements gathering and process improvement activities.
- Map, analyse and redesign current and future‑state business processes.
- Identify inefficiencies, risks, duplication, delays and control gaps.
- Facilitate workshops and working sessions with diverse stakeholders.
- Develop process maps, business requirements, options analyses, procedures and implementation plans.
- Support improvement initiatives through planning, delivery and implementation.

About you:

- Solid Business Analyst experience with a focus on business process analysis and continuous improvement.
- Demonstrated experience developing current and future‑state process maps and business requirements.
- Strong analytical, problem‑solving and stakeholder engagement skills.
- Confident facilitating workshops with technical and non‑technical stakeholders.
- Experience within complex service, regulatory or assurance environments highly regarded.




- Digital health or healthcare experience would be advantageous.

IMPORTANT: Australian Citizenship is mandatory for this opportunity, and candidates must be able to obtain an Australian Government Baseline Security Clearance. Remote candidates will not be considered.

We are committed to a fair and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, identities, and experiences.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on‑boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

Key responsibilities at ASX (sample):
• Gather, analyze and document business and technical requirements.
• Work with stakeholders to define integration requirements and data flows.
• Create functional specifications, process maps, and user stories.
• Collaborate with development, testing and integration teams.
• Support API, middleware and system integration projects.
• Facilitate workshops and stakeholder discussions.
• Assist with testing, validation and deployment activities.

Your experience and qualifications
Must have:
• 5+ years dedicated business analysis experience working on Agile, Lean and Waterfall projects.
• Experience working independently on Tier 1 projects across the full SDLC from early ideation to execution and embedment in BAU.
• Deep understanding of the business analysis fundamentals.
• Experience in gathering stakeholder needs and translating these to detailed requirements.
• Experience in business process modelling using software such as MS Visio or other enterprise endorsed platforms.
• Experience using Atlassian tool suite (JIRA and Confluence).
• Effective communication, facilitation, influencing and negotiation skills. Can collaborate with stakeholders across seniority levels.
• Demonstrated effective problem‑solving skills, with the ability to manage change within a dynamic environment.
• Be comfortable working within a matrix structure.
• Experience working with Change Management and influencing user behaviour.

We encourage you to apply even if you don’t meet all the criteria of this role.

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