Inner West Council is seeking a Service Enablement Lead in Sydney to empower Customer Experience teams. You will drive workforce planning, scheduling, training, and quality assurance to deliver outstanding service daily.
Collaborate with leaders and frontline teams to optimise resources across channels and continuously improve the customer experience. This role offers versatile work arrangements, a strong focus on data-driven decisions, and opportunities to influence service delivery across the
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📌 Service Enablement Lead - CX & Workforce Planning (Sydney)
🏢 Inner West Council
📍 Sydney
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