Australian Unity Limited is seeking a Realtime Analyst to monitor and manage workforce performance across our customer contact channels in Melbourne. You’ll use real-time data and WFM tools to help achieve service levels, optimise staffing and provide leaders with actionable insights.
In a rapid-paced environment, you’ll collaborate with Workforce Planning, Team Leaders and Operational Managers and respond quickly to demand changes, scheduling exceptions and intraday coverage to improve customer
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📌 Real-Time Workforce Analyst (Melbourne)
🏢 Australian Unity
📍 Melbourne
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