AFCA is seeking Customer Service Officers to join on a permanent, ongoing basis. The role focuses on delivering exceptional phone-based service to consumers, complainants and AFCA members, guiding them through AFCA processes.
Hybrid working arrangements are available with full time attendance in the office for a 5-week onboarding. Successful candidates will bring strong communication, empathy and conflict-resolution skills from a banking/financial services context.
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📌 Hybrid Customer Service & Resolution Specialist (Sydney)
🏢 AFCA
📍 Sydney
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