We are seeking a friendly, customer focused team member to join our Customer and Communications Department asCustomer Service Officer in a Temporary Full time, Fixed Term Maternity Leave Position.

Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.

This position is based in Colac.

AsCustomer Service Officer you willensure that Council:

- Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
- Provides a customer service experience consistent with Council’s values and best practice standards.
- Is responsive to customer needs from face to face, telephone and digital services.

About You:

To support your success in this role you will:

- Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision,



using initiative and adapting to a constant changing and fast-paced environment
- Have excellent communication skills and demonstrated problem solving abilities
- Demonstrate sound administration and clerical experience including cash handing and reconciliation
- Have excellent customer services skills with demonstrated experience in Reception and Call Centre operations
- Demonstrate well-developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs
- Demonstrate an ability to think laterally to source accurate information quickly and effectively

Salary information: $71,667.44 to $75,515.44 per annum pro rata plus superannuation

Applications close on Thursday 22 October 2026 at 11.59pm

Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date.

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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📌 Customer Service Officer (Colac)
🏢 Careers at Council
📍 Colac