Head Barista – Remote

2000 Sydney Orange Box

Summary:

We are seeking a skilled and experienced Head Barista to lead our coffee team and ensure the highest quality of coffee and customer service. The ideal candidate will have a passion for coffee, excellent leadership skills, and a strong work ethic.

Responsibilities:

- Manage and train a team of baristas to ensure consistent quality and customer service
- Develop and maintain relationships with customers and coffee bean suppliers.
- Create and maintain a welcoming and clean coffee shop environment
- Manage inventory and ordering of coffee and supplies
- Develop and implement new coffee recipes and menu items
- Ensure compliance with health and safety regulations
- Handle customer complaints and resolve issues in a timely and professional manner
- Maintain equipment and perform regular maintenance and cleaning
- Implement quality control measures for coffee preparation and service.

Qualifications:

- High school diploma or equivalent
- Minimum 3-5 years of proven experience as a Head Barista or in a senior coffee-making role.
- Excellent knowledge of coffee brewing methods and techniques
- Strong leadership, team management, and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and ability to maintain high standards of cleanliness and organization
- Ability to work flexible hours, including weekends and holidays
- Certification in Advanced Barista Skills or equivalent.

ShiftCare’s innovative software is a market leader which helps Australian & North American disability support providers, in-home aged carers and allied health professionals streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow.

About The Team You’ll Be Joining

The ShiftCare Engineering team is on a mission to make ShiftCare accessible to more businesses across Australia and North America, but this is just the beginning of our journey. As we continue to grow at a rapid rate, we are having a fun time scaling our systems and processes appropriately.

You will help us ensuring our main feature development team delivers software designed,



built and maintained to the highest standards to enable our growth.

We treat software development as a craft and are passionate about reliability, our customers, and doing more with less.

Reporting to ShiftCare’s CTO, you’ll manage remotely the engineers in the main feature development team and the ones to be hired, and be responsible for the team’s health and outcomes.

You’ll partner with the Product Managers and other leaders across ShiftCare Engineering to craft our roadmap, processes, and goals.

What You’ll Do In The Role

- Lead the main engineering team to develop scalable, reliable, and maintainable systems.
- Promote good engineering practices within the team and beyond.
- Identify and implement improvements to our products and processes to support our growth.
- Work on the team’s health on its path to becoming a high-performing team
- Coordinate the delivery of features from the roadmap through each stage of the development cycle.
- Lead by example in terms of excellence, attention to detail, evaluating priorities and risks, designing scalable solutions, etc.

***Please note this is an Australian based role and is only open to individuals with full Australian work rights.

Requirements

- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- You have ample experience designing and shipping scalable, reliable and maintainable systems that operated at large scale, ideally in a similar stack as ours: Ruby on Rails, React/Vue, AWS.
- Proficiency in programming languages such as Ruby, React JS, Vue JS
- Strong leadership and people management skills, with the ability to motivate and inspire a team.
- Deep experience with technical problem-solving and code reviews ideally within a Ruby environment
- Solid understanding of software development methodologies and best engineering practices.




- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities, with the ability to work effectively across cross-functional teams.

If you have an appetite for a startup turned scale-up environment, enjoy making decisions and drive change, then this could be for you!

ShiftCare is progressive in its thinking of staff wellbeing & interest and as such we offer:

- Birthdays off: We understand that everyone deserves to celebrate their special day. That’s why we offer a paid day off to all employees on their birthday
- “Early-mark Fridays”: We understand the importance of taking time off to recharge and relax. Once a month, employees can choose to extend their weekend by leaving their desk earlier on a Friday – 1pm sound good?1?
- Regular team and company events: We value the power of team building and social connections. Regular events throughout the year bring our employees together, from quarterly team workshops & team building sessions to bi-annual company-wide celebrations.
- Floating public holidays: Not everyone celebrates the same holidays, and that’s why we offer floating public holidays, take time off to celebrate preferred holidays, cultural traditions, or personal events.
- Remote work: Our remote work option demonstrates our commitment to supporting our employees’ work-life balance and ensuring their success both in and out of the workplace
- Employee Discount Marketplace: This an excellent way to help our employees to save money, enjoy more of the things they love, and make their hard-earned money go further.

Personal Development | Remote | Australia & New Zealand Only

Please only apply if you reside in Australia or New Zealand and are authorised to work in these countries.

Ready to future-proof your career?

If you’ve built a career in Customer Success and feel the pull toward more meaning, more autonomy, and more impact, this may be the prospect you’ve been waiting for.

We’re expanding and looking for an experienced Customer Success Manager / Head of Customer Success who wants to step into a growth-driven role within the booming personal development and transformation industry.

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