About the Role

This role is a core part of On's Direct-to-Consumer (DTC) Store Retail team, supporting the launch and ongoing operations of the store. The role delivers exceptional customer service in a quick-paced environment while maintaining a positive work environment for the team. It embodies On's core values and passion for movement in all customer and team interactions.

Key Responsibilities

- Lead and communicate through On's values and brand philosophy in team and customer interactions.
- Follow foundational cash handling expectations and standardised operating procedures, including responsibility for all cash transactions and opening and closing of tills and point-of-sale systems.
- Open and close the store, ensuring loss and prevention standards are followed.
- Maintain in-depth knowledge of technical product information and stay up to date with On's global activities and projects (e.g. sustainability efforts, athlete stories).
- Coach the team to ensure an excellent standard of technical product knowledge.
- Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with the company culture of radical candour.
- Maintain the visual standards in the store to deliver a premium experience and optimise sell-through strategy.
- Lead and maintain exceptional stock room strategy and inventory management standards.




- Create an inclusive workplace culture by treating all employees and customers with respect.
- Oversee a designated store area (Back of House, Visual Merchandising, Product, Community, or People), driving strategy implementation, monitoring execution and fostering team engagement to ensure success in the focus area.

Required Experience & Qualifications

- 2+ years of experience within a consumer-facing or retail work environment.
- Strong communication, hospitality, and interpersonal skills.
- Ability to take initiative, learn quickly, and work both independently and as part of a team.
- Eye for maintaining outstanding store condition and visual merchandising standards.
- Entrepreneurial spirit who expects the unexpected.
- Physical demands include constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours; may occasionally involve stooping, kneeling, and crouching.

Preferred Skills

- Experience in a supervisory role.
- Experience in leading community events and activations.
- Background in the Running, Fashion or Sports Industry.
- Experience with Microsoft Dynamics and/or other ERP (Enterprise Resource Planning system).

Benefits & Perks

- Access to personal self-care for both physical and mental well-being.
- Tools and environment to develop holistically, including opportunities to stay active, learn, explore and innovate.

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📌 Lead Store Advisor, On Store Bondi Junction (Sydney)
🏢 Global Sports Jobs
📍 Sydney