Qantas is seeking a Senior Manager Quality & Compliance - Contact Centres to lead the strategy, governance and continuous improvement framework across our Contact Centre operations at Mascot Head Office. You’ll drive robust quality standards, risk controls and governance across in-house and outsourced teams to deliver consistent customer and business outcomes.
You’ll own end-to-end quality and compliance, use data and insights to identify improvements, and partner with senior stakeholders to
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📌 Senior Manager, Quality & Compliance - Contact Centers (Sydney)
🏢 Qantas Group
📍 Sydney
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