We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Are you ready to be an important part of this ever-transformational journey?

We are seeking a highly skilled Senior ServiceNow ITOM Technical Consultant to design and implement enterprise IT Operations Management solutions across Discovery, Service Mapping, CMDB, and CSDM.

Working closely with customers, architects, and stakeholders, you will deliver scalable ITOM solutions that enhance infrastructure visibility, improve CMDB data quality, and support operational governance aligned with ServiceNow best practices.

Key Responsibilities

- Implement and configure ServiceNow ITOM solutions including Discovery, Service Mapping, CMDB, Service Graph Connectors, and Cloud Discovery
- Design and optimize Discovery schedules, patterns, and Service Mapping solutions
- Configure MID Servers and troubleshoot Discovery and identification issues
- Drive CMDB governance, data quality improvements, and CSDM adoption
- Define CI relationships, service hierarchies, and reconciliation processes
- Develop technical designs and implementation plans
- Configure integrations using REST/SOAP APIs and IntegrationHub
- Support platform upgrades and ITOM enhancements




- Facilitate customer workshops, UAT, deployment, and hypercare activities
- Mentor junior consultants and promote ITOM best practices

Mandatory Skills

- ServiceNow Discovery
- ServiceNow Service Mapping
- CMDB Implementation
- CSDM Framework
- MID Server Configuration
- Pattern-Based Discovery
- Service Graph Connectors
- REST/SOAP Integrations
- IntegrationHub

Preferred Skills

- Event Management
- AWS, Azure, or GCP Integrations
- ITOM Visibility and ITOM Health

Certifications

Mandatory

- ServiceNow Certified System Administrator (CSA)

Strongly Preferred

- CIS Discovery
- CIS Service Mapping

Nice to Have

- ITIL v4 Foundation
- ServiceNow Certified Application Developer (CAD)
- ServiceNow ITOM Micro Certifications

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.

- Our company is extremely diverse with 165 nationalities represented.
- We offer the opportunity to work with colleagues across the globe.
- We offer a virtual-first work environment, promoting a valuable work-life integration and real flexibility.
- We offer comprehensive benefits for all employees.
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

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📌 Senior ServiceNow ITOM Technical Consultant (Sydney)
🏢 HCLTech - Australia and New Zealand
📍 Sydney