Salary: $280,000 – $420,000

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Role Overview Klaviyo is consolidating its Australia and New Zealand sales business under a single country leader. This is a newly shaped role: one leader accountable for the entire ANZ number across both Commercial and Enterprise, based in Sydney, reporting to the APAC Managing Director.ANZ is currently the region’s largest team and market. We are looking for someone who has personally taken a sales and supporting functions organisation from good to great — and who can tell us exactly how, including the key decisions they made and when.The role also carries the senior Klaviyo presence in the Australian market: partner and agency relationships, executive sponsorship on major customers, and site culture.This is not a BAU mandate, if you want a business with real headroom, a strong front line already in place, and a mandate to build and fix what’s needed to scale and win, this may be the right opportunity for you.What You’ll Do Own the ANZ Number Full accountability for ANZ revenue across Commercial and EnterpriseLead front-line sales managers and their teamsLead the sales organisation to deliver on the growth potential of the ANZ market. Own customer acquisition and growth, team culture, pipeline health and forecast across segments and route to market, and be able to deliver results and “know the score” in detail.Diagnose and Fix Performance Establish quickly and honestly whats needed for growthAct on the diagnosis, including making decisions in the first 90 daysRaise the performance bar visibly, and hold it when it’s uncomfortableRemove obstacles and be able to roll up your sleeves and get into deals when necessary, building capability in the team as your core priority.Distinguish between problems a leader can fix and problems that need a broader conversation — and accelerate the second kind earlyBuild and Develop the Leadership Layer Coach and develop front-line managers to be world class in their craft and inspire their creativity and resultsHire, develop and retain best-in-class sellers; create real career paths and succession depthSet a high bar for talent and act on the gap between the bar and realityModel Klaviyo’s values in how you lead, especially when the pressure is onModel our “win as one” cross functional spirit. Building trust and collaboration across the entire team.Bring Operating Rigour Install and hold weekly cadences — pipeline inspection, forecast, deal review, 1:1s — that are consistent enough that problems surface earlyUse data as the primary instrument, combined with instinct. Know the score - distribution, coverage trend, tenure cohorts and win/loss reasonsPartner with Ops to strengthen the reporting and operating systems currently being built outDrive a culture of being meticulous in your craft across the organisationPut AI and automation as core capabilities of how the team worksRepresent Klaviyo in ANZ Senior Klaviyo presence in market: agency and partner relationships, events, and community engagementExecutive sponsorship on the region’s most significant customers and dealsOwn site culture in Sydney — the person the team looks to, and the person the market seesWork Across the Business Partner closely with Marketing, Partnerships, Business Development, Solution Engineering, Enablement, RevOps,



Product and Customer Success to drive ANZ growthInfluence regional and global GTM strategy and investment decisions with evidence from the marketCollaborate with the Asia sales leaders as peers within one APAC businessRepresent the APAC regions priorities as a senior member of the APAC Leadership teamWho You Are Required A demonstrated builder and fixer. You have personally taken a sales team or organisation through a performance step change. You can name what you diagnosed, what you changed, when, and what the numbers looked like before and after.8+ years leading sales teams , including leading leaders — managing front-line managers, not just ICsCommercial-motion native. Deep fluency in velocity, cadence, activity discipline and ramp rigour. This business is majority Commercial; this role needs depth in the high velocity and capacity driven mechanics of the commercial/SMB segments.Credible across both segments. You can lead an Enterprise deal review and coach a manager on it — MEDDPICC or an equivalent large account strategic sales methodology as well as a high velocity sales motion in the Commercial segment.Sydney-based or genuinely relocating. In-market presence is a requirement of the role, leading from the front and building culture in our offices and rituals.Data-led operator. Metrics drive your decisions and you can show which ones and whyWilling to make decisions with intentionality and to be accountable on having made themComfortable in collaboration. Our culture is intentionally about winning together. We invite inspection and deep collaboration both within the reporting lines and across functions.Strong SaaS sales economics — forecasting, pipeline management, segmentation, coverageProficient with Salesforce and a modern stack (Gong, Clay or similar) and deliberate about making these part of the everyday workflow.Soft Skills Clear, confident communicator with genuine executive presence — internally and in front of customersStructured, analytical and decisive under pressureHigh energy but calm under pressure. This business needs a bringer of energy with steadinessHigh ownership over annual and quarterly planningCurious, adaptable, biased toward actionNice to Have ANZ market depth — you know the retail and e-commerce landscape and the agency ecosystemMarTech, e-commerce or PLG-adjacent experienceExperience in a business transitioning upmarketPrior country-leader or site-leader scopeHow Great Looks Like For This Role? We’ll be direct about what we’re testingYou’ve done the step change, not just watched one. A pattern of hitting the number, and at least one real turnaround with the specifics attached.You diagnose from data. Not from the last conversation you had — and you can get a team aligned behind what you’ve found.You build people up before you write them up. Deliberate development, underperformance coached before it’s formalised, decisions that are right for the person and the business.You run a cadence, not a vibe. Structured, evidence-led, and willing to change course when the evidence does.You do the unglamorous work. No passengers, no ego.You carry the room. In Sydney, and in the market.Klaviyo Values Put customers first — start with what’s best for our customers and their customers, and work back from their biggest pain pointsWin together — one team: honest, direct, respectful, inclusive; willing to disagree and commitKnow the score — clear on what success looks like and how it ladders up; results over activityBe meticulous in your craft — rigorous, prepared, the expert others turn toMove rapid,



no shortcuts — speed matters, but never at the cost of quality or ethicsDrivers wanted — no passengers: act like owners, fix what’s broken, do the unglamorous workStay hungry, stay humble — curious, high-slope learners who seek feedback and don’t tolerate brilliant jerksWe’re 1% done — beginner’s mindset, benchmarked against the bestKlaviyo in APAC The Sydney team has been built out since 2022 across sales, CS, partnerships, marketing, recruiting and product support, with a growing Singapore presence. This is still an early‑stage APAC business with significant headroom — a team established across the region today, and a leadership bench largely promoted from within.You’d be joining at a genuinely formative moment: the country model for ANZ is new, the operating systems are being built now, and the person in this seat will shape how Klaviyo runs this market for years rather than inheriting someone else’s design.Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range in Local Currency:$280,000—$420,000 AUDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.Get to Know KlaviyoWe’re Klaviyo (pronounced clay‑vee‑oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed.By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship or national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status or criminal record or genetics or retaliation or sexual harassment or any other characteristic protected by applicable law.IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, and one.#J-18808-Ljbffr

📌 Senior Director, ANZ Sales (Haymarket)
🏢 Klaviyo
📍 Haymarket