Salary: $180,000 – $240,000

We’re looking for a Customer Experience Director who is based in Melbourne, to lead commercial success across our Oceania network for our global and regional strategic customers.About Us:Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on time and in full, reliably, efficiently, cost-effectively and increasingly, sustainably .What you'll do:Own retention and growth (EBITDA, share of wallet and cross-sell) for a portfolio of strategic customers across OceaniaLead and grow our destination customer experience & success teamsAct as senior sponsor and trusted advisor to key customer stakeholders and executive sponsorsShape and deploy the customer engagement and growth strategyDrive product adoption and long-term customer valueWhat we’re looking for:Proven experience as an Account Director (or similar senior account-management leader)Strong commercial and financial acumen,



with strategic planning and decision-making skillsAn inspiring people leader who can build, coach and grow high-performing teamsExcellent communication, negotiation and stakeholder-influencing skills at all levelsSupply chain / logistics knowledge and a genuinely customer-first mindsetWhat's on offer :Competitive remuneration packageDiscretionary performance bonusA free day of leave each year for your birthdayThree great office locations in Eagle Farm (QLD), Truganina (VIC) and Sydney CBD (NSW)Access to local and regional executive teamDiscounted car hire and employee benefits schemeExpendable phone plan up to $100 per monthThe backing of a 5,000 + strong global business spanning Asia, Australia, Europe, the UK and the USA across owned offices and agent networkThis is a rare prospect to own the customer relationship for our most important accounts in the region, with the backing of a global business.Interested, or know someone who’d be perfect? Apply directly#J-18808-Ljbffr

📌 Oceania CX & Growth Director for Strategic Accounts (Melbourne)
🏢 Ligentia Group
📍 Melbourne