Salary: $180,000 – $240,000

Remote: Hybrid

Are you a senior agency leader who knows how to turn a client brief into a compelling social strategy — and then lead a team to bring that strategy to life?The Social CliQ is looking for an experienced Director – Client Strategy & Services to lead social strategy, senior client relationships and new business pitches across our growing portfolio of brands.This is a hands-on senior leadership role for someone who sits naturally at the intersection of strategy, client leadership and commercial growth .You'll take a leading role from the very beginning of the client journey: understanding the brief, developing the strategic response, building and presenting the pitch, onboarding new clients and setting the strategic direction for the work.From there, you'll manage our Account Services team, providing the leadership and strategic direction they need to execute the strategy successfully , while maintaining oversight of client delivery, performance and results.Working alongside our Managing Director and General Manager, you'll also act as a senior partner to key clients, develop a high-performing Account Services function and help drive the continued growth of the agency.What you'll be doingDeveloping compelling, insight-led social strategies across organic, paid, creator and communityTurning client briefs and business objectives into clear strategic recommendations and campaign ideasLeading the strategic response for new business pitches, proposals and RFPsBuilding and delivering persuasive pitch presentations that demonstrate both strategic thinking and commercial valuePlaying a leading role in winning new clients and converting opportunities into long-term partnershipsKeeping ahead of social platforms, audience behaviours, cultural trends and emerging opportunitiesTranslating strategy into clear direction for the Account Services, creative and specialist teamsEnsuring the strategic thinking presented in a pitch carries through into execution once the work is wonManaging and developing the Account Services team,



with responsibility for overseeing the successful execution of client strategiesProviding Account Managers with clear strategic direction while empowering them to own day-to-day client relationships and deliveryActing as the senior strategic partner across key client relationshipsLeading strategic onboarding for new clients and establishing clear objectives, KPIs and ways of workingOverseeing strategy, execution and performance across a portfolio of social-first clientsEnsuring campaigns remain strategically aligned from initial concept through to deliveryLeading senior and complex client conversations and providing trusted strategic counselReviewing performance and working with the Account Services team to identify opportunities to optimise strategy and strengthen resultsMaintaining exceptional client service standards and supporting long-term retentionGrowth & Commercial PerformancePartnering with the Managing Director and General Manager on agency growth and new business opportunitiesIdentifying opportunities to grow existing client partnerships through new campaigns, services and capabilitiesTaking commercial ownership of client profitability, budgets, forecasting, utilisation and project performanceConnecting social activity to measurable client business outcomesHelping shape the agency's strategic offering as social platforms, client needs and opportunities evolveLeading, mentoring and developing Account Managers and Social Media CoordinatorsBuilding a high-performing Account Services team capable of translating strategy into outstanding executionRaising the standard of strategic thinking and client service across the teamSupporting recruitment, onboarding and development as the agency continues to growCreating an environment where great ideas, commercial thinking and exceptional client service are expected and supportedWhat we're looking forWe're looking for someone who combines the strategic capability of a senior social strategist with the client leadership and commercial judgement of an experienced agency Account Director .You'll ideally bring:7+ years' experience within a social, digital, creative, media or integrated agency environment ,



with significant social media experienceDemonstrated experience developing sophisticated organic and paid social strategiesProven experience leading and winning new business pitches , from brief and strategic response through to presentationExperience at Account Director, Senior Account Director, Client Partner, Strategy Director or equivalent senior agency levelDemonstrated experience leading an Account Services team and overseeing the execution of strategy across multiple client accountsA robust track record managing complex, senior client relationshipsStrong knowledge of Meta, TikTok, LinkedIn and Pinterest, with an understanding of how paid and organic social work togetherCommercial accountability for client retention, profitability and growthExcellent presentation and storytelling skills, with the confidence to sell an idea and bring clients with youThe ability to move comfortably between big-picture strategy and the detail required to ensure great executionYou won't necessarily come from a pure client services background. You might currently be a Senior Account Director, Account Director, Client Partner, Social Strategy Director or senior social strategist with strong client and people leadership experience .What matters is that you can develop the strategy, sell the strategy, and lead an Account Services team to execute it brilliantly .Why The Social CliQ?The Social CliQ is a social-first agency working with leading brands across fashion, beauty, lifestyle and entertainment.You'll have the opportunity to influence work from the first client conversation through to execution, shape our strategic offering, lead major client relationships and build a high-performing Account Services team while playing an important role in the agency's continued growth.Based in St Kilda with hybrid working, you'll join a collaborative, ambitious team and work alongside specialists across social, creative, media, influencer, licensing and digital marketing through the broader Merchantwise Group and Jaywing network.If you're a senior agency professional who loves building social strategy, winning pitches, developing client relationships and leading teams to deliver outstanding work , we'd love to hear from you.#J-18808-Ljbffr

📌 Director of Client Strategy & Services — Growth & Pitches (Melbourne)
🏢 The Social CliQ
📍 Melbourne