About the position:

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful showroom in Melbourne working on Tuesday, Wednesday, Thursday, and Friday 9am-5pm and Saturdays 8am-4pm.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key responsibilities include:

- Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
- Completing ad-hoc tasks such as stock takes,



changing product displays, and managing postage tasks as required

What are we seeking?

- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
- High attention to detail and commitment to providing exceptional client experiences
- Robust organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
- Ability to work effectively as part of a team to achieve common goals;
- The right to work in Australia; and
- Capacity to work on a Monday to Saturday roster consistently.

What we offer:

- A supportive and collaborative work environment;
- An Employee Assistance Program for you and a family member to utilise;
- Generous staff and family / friend discounts;
- Team events and initiatives included as part of our wellbeing program;
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!

#cullenjewellery

📌 Client Advisor - Full time (Kew)
🏢 CullenUS
📍 Kew