Support Office | Part-time, 20 hours per week | 12-month contract

Looking for a part time opportunity where you can put your administration, customer service and coordination skills to good use?

Freedom Fuels is looking for a Client and Sales Administration Officer to join our team at our Support Office on a 12-month contract, working 20 hours per week (Mon-Fri, 10am to 2pm).

This is a varied role where you'll support our wholesale business across customer service, sales administration, accounts, pricing and fuel supply coordination. Working closely with our Sales, Finance, Credit and Supply Chain teams, you'll help keep customer accounts accurate, orders and payments on track, and fuel deliveries running smoothly.

If you're organised, customer-focused and enjoy variety in your work, this could be a great opportunity to bring your skills to a supportive team in a busy operational environment.

What you'll be doing

No two days will look exactly the same. Your responsibilities will include:

- Customer service: Responding to customer enquiries by phone and email, resolving routine account, order, invoice and delivery queries, and following through to ensure a positive customer experience.
- Sales and account administration: Setting up and maintaining customer accounts, processing sales orders and supporting our sales team with pricing, documentation and customer information.
- Credit and payments: Processing customer payments, allocating receipts, assisting with credit applications and supporting account follow-up activities.
- Pricing and fuel deliveries: Maintaining approved customer pricing, assisting with daily pricing administration, coordinating fuel orders and delivery schedules, and keeping customers informed of changes.
- Records and reporting: Completing routine reconciliations, stock balances, data checks and reporting,



while maintaining accurate records across our business systems.
- Continuous improvement: Identifying errors or process gaps and contributing practical ideas to improve the way we work.

What we're looking for

You'll be someone who takes pride in getting the details right, enjoys helping customers and can confidently manage a range of priorities.

You'll ideally bring

- 2–4 years' experience in administration, customer service, sales support, accounts or a similar role.
- Experience processing customer accounts, orders, payments, pricing or other business transactions.
- Strong communication skills and a professional, helpful approach over the phone and via email.
- Excellent organisation, time management and attention to detail.
- Confidence using Microsoft Office, particularly Outlook, Word and Excel, and the ability to learn new systems quickly.
- A practical, solutions-focused approach, with the ability to resolve routine issues and recognise when something needs to be escalated.
- The ability to work independently while collaborating effectively with a range of internal teams.

Experience in fuel, transport, retail, wholesale or another operational environment would be advantageous, but we're also interested in candidates with transferable skills who are keen to learn.

Why join Freedom Fuels?

At Freedom Fuels, our business is about more than fuel. It's about the people, relationships and teamwork that keep our operations moving. This is an opportunity to contribute your skills in a varied part-time role, work with teams across our wholesale business and make a meaningful contribution to the service we provide our customers.

If you're looking for a part-time opportunity where your organisation, initiative and customer focus can make a difference, we'd love to hear from you.

Ready to take the next step?

Apply now and tell us a little about yourself and the experience you'd bring to our team.

📌 Client and Sales Administration Officer (Queensland)
🏢 Freedom Energy Holdings
📍 Queensland