Location: JustCo Emporium, Level 4, 287 Lonsdale Street, Melbourne VIC 3000

About The Role

We are recruiting an experienced Registered Nurse to join our APAC Clinical Operations team in a dynamic, diverse and fulfilling role. Our nurse-led team, which includes doctors, coordinators and administrators, coordinates medical care for people who are injured or unwell overseas, and supports families through unfamiliar healthcare systems.

This role presents an exceptional opportunity for a nurse to transition from the demands of a clinical workplace into an office-based position, while continuing to apply their valuable clinical expertise in a global context.

Key Benefits

- Office-based role while maintaining patient contact via telephone and digital platforms
- Adaptable daytime working patterns - working 4 x 10-hour shifts per week between the hours of 8am to 8pm.
- Access to Healix Academy, offering professional development and qualifications (e.g. ILM Level 5 Leadership & Management, clinical pathway development, risk management)

About Healix International Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, needing medical assistance far from home, or being affected by conflict or natural disaster. We support them, guide them, and ensure they receive the care they need. If necessary, we coordinate their safe return home. We are a multidisciplinary, supportive team of problem-solvers who are experts in navigating the global health and security landscape. Our wider team includes doctors, coordinators and security specialists, all working collaboratively to deliver the best outcomes for our patients.

About You

- Registered Nurse with a current AHPRA Nurse Registration
- Post-registration clinical experience (ideally 3+ years)
- Previous experience in case management or care coordination is advantageous

Clinical Background May Include

- Primary care / general medical or surgical nursing (adult and/or paediatric)
- Acute care (e.g. ICU, Emergency Department, Acute Assessment Unit)
- Military or remote/expedition nursing
- Public health or travel health nursing
- Humanitarian or NGO environments

Skills And Attributes

- Strong clinical judgement with the ability to identify and escalate critical medical issues
- Confident communicator with excellent telephone etiquette
- Strong written communication skills in English




- Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and case management systems
- Ability to work effectively under pressure in a fast-paced, global environment
- Adaptable, empathetic and solutions-focused approach
- Additional language skills are advantageous
- Enjoys working collaboratively and developing clear, patient-centred care plans

About The Role As a Clinical Case Manager, you will play a pivotal role in addressing the healthcare needs of a diverse global patient base.

Responsibilities include

- Conducting medical case management activities with a focus on patient wellbeing and satisfaction
- Providing medical advice and recommendations to patients and clients via telephone and digital communication
- Liaising with international healthcare providers to obtain medical information, coordinate treatment, and recommend care plans
- Assessing medical reports and preparing referrals to ensure appropriate and timely patient care, while supporting duty-of-care obligations
- Evaluating local standards of care against international best practice and advising on fitness to travel (including fitness to fly)
- Conducting pre-travel medical screenings and providing overseas travel health advice
- Collaborating with non-medical colleagues and consulting with in-house doctors to develop safe, effective care plans
- Arranging medical evacuations and repatriations via commercial airlines (with medical escorts) or air ambulance
- Opportunities to act as a medical escort on international repatriations
- Contributing to internal quality improvement initiatives

About The Company We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them,



and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more.

No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Required Criteria

- We require basic IT skills along with excellent written and verbal communication skills
- Ability to work within a team environment as well as directly with clients
- Be able to work independently in order to plan and manage their caseload.
- AHPRA Registration

Closing DateSaturday 21st November, 2026

Contract Typefulltime

SalaryFrom $100,000.00 Yearly to $110,000.00 Yearly

📌 Clinical Case Manager - Registered Nurse (Melbourne)
🏢 Healix International
📍 Melbourne