Reports to: Operations Manager

Department: Collections & Dispatch

Position type: Full Time

Location: On-site, Marrickville

Hours: Monday – Friday, 9am-5pm

Position Purpose The Collections Coordinator supports the Operations Manager in ensuring buyer collections are organised, run smoothly and efficiently. The role maintains a safe, orderly collections space; schedules and coordinates collections with buyers and 3PL providers and promptly follows up uncollected stock and cancelled invoices. Working closely with the Operations Manager, Dispatch Coordinator, casual staff and departmental leads, the coordinator helps protect stock accuracy, customer service standards and post-auction operational flow.

Key Responsibilities

Collections Space and Stock Readiness

· Maintain a clean, protected and clearly organised collections area.

· Coordinate auctioned stock to ensure stock is correctly invoiced, complete and ready to be collected in good time following the close of an auction.

· Escalate congestion, damaged goods, missing stock or safety concerns to the Operations Manager.

· Follow site procedures for stock handling, access, handover and workplace health and safety.

Buyer Collection Coordination

· Coordinate with buyers to arrange collection dates and time windows and provide clear collection instructions.

· Verify buyer or authorised representative details and confirm the correct stock is released against the relevant documentation.

· Escalate disputes,



repeated delays or exceptions to the Operations Manager.

Uncollected Stock and Cancelled Invoices

· Review overdue collections regularly and contact buyers in line with company timeframes and guidelines for communication with buyers.

· Track cancelled invoices and ensure the relevant stock is identified, quarantined and returned to departmental leads in accordance with approved procedures.

· Escalate any discrepancies between paid invoices, collection records and physical stock to the Operations Manager and support any investigations accordingly.

Experience and Capabilities

· Experience in warehouse operations, dispatch, customer collections, inventory coordination or a similar role is highly desirable.

· Strong organisational skills and the ability to manage competing priorities.

· High attention to detail and confidence maintaining accurate records.

· Clear, professional communication with buyers and internal stakeholders.

· Working knowledge of Microsoft Office and confidence learning auction-specific inventory and invoicing systems (RFC).

· A practical, calm and service-focused approach to problem-solving.

· Ability to work independently while contributing effectively to the operations team.

Practical Requirements

· Capacity to move safely through warehouse or storage areas and perform reasonable stock-handling tasks within established safety procedures.

· Ability to lift up to 22kg unaided

📌 Collections Coordinator (Marrickville)
🏢 Theodore Bruce 1878
📍 Marrickville