Do you want your work to make a difference for NSW?

Working to protect the state’s environment and heritage.

- Support projects that deliver meaningful outcomes for communities and the environment across NSW while building your career.
- Environment Officer Class 5
- Temporary full time (35 hours per week) opportunity - (Up to 31 March 2027)
- Office location - Parramatta NSW or another DCCEEW office by negotiation - hybrid working supported
- Salary relative to experience, and ranges from $97,256 to $108,166 + super

Our Biodiversity Offsets Scheme (BOS) Help Desk team, part of the Biodiversity Offsets and Planning Branch, is currently seeking to appoint an Assistant Project Officer to support the consistent, efficient and accurate delivery of our enquiry management services. The Help Desk responds to enquiries about the BOS and the Biodiversity Assessment Method (BAM), most commonly from accredited assessors, as well as local government, developers, landholders and the community.

Working closely with senior staff, you will support the triage, allocation and tracking of enquiries, prepare draft responses and internal briefings, and help maintain our response templates, guidelines and knowledge base articles. You will also analyse enquiries to report on issues and trends, coordinate Help Desk administration such as shared inboxes and stakeholder contact lists, help source and confirm responses with subject matter experts across the department, and contribute to improving our systems and processes. This is an opportunity to build a strong working knowledge of biodiversity assessment and offsetting policy while working with a collaborative and geographically dispersed team.

About You

- Experience supporting projects, programs,



customer service or other operational activities within a government, environmental, natural resource management or related setting.
- Strong organisational skills and attention to detail, with the ability to manage competing priorities and meet deadlines in a high-volume environment.
- Well-developed written communication skills, including preparing clear and accurate responses, briefings and reports, and explaining technical information in plain English.
- Demonstrated ability to build and maintain positive relationships with a diverse range of stakeholders, with a solid customer service focus.
- Strong interpersonal skills with the ability to work collaboratively within a team and with subject matter experts across the department.
- Analytical and problem-solving skills with the ability to identify issues and trends, and contribute practical solutions to improve systems and processes.
- Experience using information systems, databases and digital tools to support enquiry management and reporting (experience with Jira Service Management or Confluence would be an advantage).
- Knowledge of the Biodiversity Offsets Scheme, the Biodiversity Assessment Method, NSW biodiversity and planning legislation or a related field would be highly regarded.
- A proactive and accountable approach to work, with a commitment to learning and continuous improvement.

Essential Requirements

- Current Driver's Licence.





For more information read the full Role Description: BOS Help Desk Assistant Project Officer RD.docx

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

This opportunity is open to current DCCEEW / NSW Government sector employees. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

Applications close Monday, 2nd November 2026 at 11:55PM.

Should you require further information about the role please contact Gemma Ansell via [email protected] or on 02 8229 2820.

Looking for more information or assistance in applying?

- How to apply for public service roles and prepare an application.

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- Information and support for veterans transitioning into government careers.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Judy Torres on 02 9585 6806 (please mention reference number 553687).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at [email protected] for a yarn.

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📌 Assistant Project Officer (New South Wales)
🏢 DCCEEW NSW
📍 New South Wales