We're Hiring | Head of Operations

Are you an organised, proactive property professional who loves making things run smoothly, leading a team and finding better ways of doing things? We're looking for our next Head of Operations to join Hybrid Real Estate!

This is an exciting opportunity for someone ready to step into a more senior role, take ownership of day-to-day operations and play a key part in driving the performance and growth of our business.

About the Role

As Head of Operations, you'll take ownership of the day-to-day operational performance of our property management business, ensuring our properties, people, processes and systems are operating efficiently and consistently to a high standard.

You'll work closely with the leadership team and our wider Leasing, Property Management and Implementation teams, providing operational leadership, resolving issues, improving processes and ensuring nothing falls through the cracks.

This is a hands-on role that combines operational oversight with practical problem-solving. We're looking for someone who takes pride in getting things right, thinks ahead and can balance competing priorities while maintaining Hybrid's high standards.

At Hybrid, we specialise in hybrid leasing, putting a new spin on traditional executive leases with a focus on quality, flexibility and renter advocacy. We work closely with over 40 leading real estate agencies across Melbourne and pride ourselves on delivering exceptional living environments for our clients.

We're a collaborative team that supports one another, wears many hats and holds ourselves accountable to be a little better every day.

Your Key Responsibilities

Operational Leadership & Property Onboarding

- Oversee routine and vacant property inspections, ensuring properties are maintained, compliant and ready for leasing to Hybrid's expected standards.
- Oversee the practical setup and onboarding of new properties, working closely with the Implementation and Business Development teams.
- Coordinate tradespeople, cleaners and contractors, ensuring maintenance,



repairs and presentation issues are actioned and completed properly.
- Oversee property furnishing, furniture moves, property offboarding and other practical operational tasks as required.
- Manage entry and exit condition reporting processes, ensuring damages, cleanliness concerns and maintenance issues are accurately documented and reported to the relevant Property Manager promptly.
- Ensure properties are prepared for new renters, including keys, access, presentation and final checks.
- Proactively identify and address property maintenance, presentation and compliance issues before they escalate.

Leasing & Property Management Operations

- Provide operational oversight of vacancies, property readiness, leasing performance, inspections and key operational priorities.
- Support the Leasing and Property Management teams with property presentation, inspections, marketing preparation and property logistics.
- Attend partner agent and rental provider property inspections when required.
- Proactively follow up on outstanding property and operational issues, ensuring all matters are tracked, progressed and resolved in a timely manner.

Team Leadership & Performance

- Lead, support and develop team members, setting clear expectations and promoting accountability across the team.
- Coordinate day-to-day priorities across departments, ensuring key tasks, deadlines and operational requirements are consistently met.
- Monitor KPIs and operational performance, identify gaps and implement practical solutions to improve efficiency and business outcomes.
- Review and improve workflows, systems and standard operating procedures to drive consistency, quality and productivity.




- Ensure the wider team has the equipment, information and resources required to perform their work efficiently.
- Work closely with leadership to identify operational risks, resolve issues and support the ongoing growth of the business.

Renter Escalations & Office Operations

- Act as a key point of support for renter escalations, including walk-in enquiries at the St Kilda office.
- Support the team in resolving complex renter and property issues with a calm, practical and solutions-focused approach.
- Assist with VCAT preparation and attend VCAT matters when required.
- Oversee office organisation, supplies, storage and general upkeep, ensuring the workspace remains clean, functional and well presented.
- Ensure technology, equipment and meeting spaces are set up and ready for team meetings and important calls.
- Lead by example, maintaining Hybrid's values and high standards across the office, properties and renter experience.

What We're Looking For

- Experience in property management, leasing or real estate operations.
- Experience leading, coaching or coordinating a team.
- Strong organisational, communication and problem-solving skills.
- A proactive, commercially minded approach with a passion for process improvement.
- The ability to take ownership, manage competing priorities and drive tasks through to completion.

Essential Requirements

- Certificate IV in Real Estate Practice.
- Current driver's licence and your own reliable vehicle.
- Availability to work from our St Kilda office and travel to properties across Melbourne.
- Recent police check or willingness to obtain one.

What's on Offer

- A senior role with genuine ownership and influence.
- The opportunity to improve operations and make a tangible impact.
- A collaborative team workplace with opportunities to grow alongside the business.

Apply via LinkedIn or directly via email with your CV and a brief introduction outlining your relevant experience.

Know someone who would be a great fit? Share this role with them!

📌 Head of Operations (Melbourne)
🏢 Hybrid Real Estate
📍 Melbourne