About the Chance An established Australian organisation is seeking a customer-focused and technically capable Service Desk Specialist to join its IT team.

This role will be responsible for delivering Level 1 and Level 2 IT support across the business while playing a key role in supporting and maintaining the Microsoft 365 environment. Working closely with internal stakeholders, you will provide technical assistance, troubleshoot issues, support end-user devices, and contribute to ongoing technology and cybersecurity initiatives.

This is an excellent opportunity for an IT professional who enjoys a hands-on support role and is looking to further develop their skills across modern workplace technologies.

Key Responsibilities

Service Desk & End User Support

- Manage and prioritise IT service desk requests and incidents.
- Act as the first point of contact for IT-related enquiries and support requests.
- Troubleshoot hardware, software, connectivity, and user access issues.
- Support desktop, laptop, mobile devices, and meeting room technologies.

Microsoft 365 Administration & Support
- Support and maintain the Microsoft 365 environment, including:
- Exchange Online
- Microsoft Teams
- OneDrive
- SharePoint Online
- Power BI
- Power Automate
- Assist users with Microsoft Office applications and collaboration tools.
- Support email, calendar, file-sharing, and communication systems.

Systems & Infrastructure Support
- Administer Active Directory users, groups, and permissions.




- Support Windows desktop environments and endpoint management.
- Assist with device deployment and ongoing endpoint administration.
- Provide basic support for network and server infrastructure.
- Assist with VPN connectivity and remote access support.

About You

Skills & Experience

- Experience providing Level 1 and Level 2 IT support within a corporate environment.
- Strong knowledge of:
- Windows 10 and Windows 11
- Microsoft 365 and Office applications
- Outlook and Exchange Online
- Active Directory
- VPN technologies
- Adobe products
- Experience with DNS, DHCP, Group Policy, and user administration.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Experience with Intune and/or SCCM is highly regarded.
- Exposure to networking and server administration is advantageous.
- Knowledge of iOS and Android device support.
- Relevant IT qualification or equivalent practical experience.

Personal Attributes
- Customer-focused with excellent communication skills.
- Strong sense of ownership and accountability.
- Proactive and solutions-oriented mindset.
- Able to prioritise competing demands in a fast-paced environment.
- Collaborative team player with strong stakeholder engagement skills.

What's on Offer

- Opportunity to work within a supportive and collaborative IT team.
- Exposure to a modern Microsoft technology environment.
- Career development and ongoing learning opportunities.
- Diverse and hands-on role with strong stakeholder interaction.

📌 Information Technology Service Desk (Melbourne)
🏢 FMCG
📍 Melbourne