ABOUT THE COMPANY

Bare Cove Technology (BCT) is an award-winning IT and cybersecurity solutions provider. Our team is made up of proven leaders in the fields of cybersecurity, software development, cloud technologies, and IT infrastructure and design. We support the top asset managers worldwide, helping our clients meet the evolving expectations of institutional investors and global regulators.

Bare Cove Technology is in a rapid-growth phase and onboarding new clients across Sydney, Hong Kong, Singapore, London and Dubai. To support our continued growth, Bare Cove is looking to add several new members to the team.

ABOUT THE ROLE

Bare Cove Technology is looking for an IT Client Support Engineer to join our growing team. The candidate will be focused on providing high quality support analysis for BCT’s core products and the technology needs of Australia’s leading hedge funds and asset managers. The candidate will also gain exposure to website and system development, cyber security testing, and scripting and automation.

Job Duties

- Provide remote (BCT office) and onsite (Client office) technical support to BCT’s clients.
- Escalate urgent and complex tickets to network and systems engineering team and work with colleagues to resolve.
- Respond to client support requests within documented SLAs.
- Keep ticketing system up to date with internal and external updates and time entries.
- Setup and upgrade computer hardware and software for our company and clients as required.
- Assist the development team with basic scripting and quality assurance testing.
- Provide training and support to end-users on the use of laptops, workstations, and associated software and training on IT functions.
- Provide support for mobile applications, cloud applications, and on-premises hardware.
- Support ongoing monitoring systems and reply to all monitoring alerts within documented SLAs.
- Prepare,



review and provide feedback on technical audit and cybersecurity reports.
- Provide correct and complete documentation of all incidents, with an accurate description of all troubleshooting steps followed, time entry documentation, and root cause analysis.
- Ensure that all IT activities comply with company policies, industry standards, and regulatory requirements.

This role is primarily based in our Sydney, Australia office, with opportunities for hybrid remote work and business travel. The candidate will be reporting to the Head of Client Support.

SKILLS AND QUALIFICATIONS

Required Skills and Qualifications:

- Interest in IT, cloud, cyber security, and automation.
- Open mindset, eager to learn, open to new ideas.
- Strong understanding of general IT support including using various methods of remote support.
- Experience with MacOS and Windows OS.
- Experience with on premise and cloud infrastructure.
- Experience with Microsoft O365.
- Experience with using AI to automate tasks.
- Good understanding of networking technologies.
- Proven ability to function in a self-directed environment.
- Must excel in a fast-paced, agile environment where critical thinking and solid problem-solving skills are required for success.
- Creative thinker who is positive, proactive and readily embraces change.
- High attention to detail and focus on process and documentation.
- Ability to handle clients professionally at all times.
- Strong written and verbal communication skills.
- Willing to occasionally work outside standard business hours when required.

Preferred Skills and Qualifications:

- Bachelor’s Degree in Computer Science, Engineering, or related discipline.
- Experience with AWS and Microsoft Azure.
- Experience with cloud native applications.
- Knowledge of ITIL framework.
- Web development or scripting/automation experience.

Personal information submitted as part of your application will be used solely for recruitment purposes and handled in accordance with our privacy and data protection obligations.

📌 IT Client Support Engineer (Sydney)
🏢 Bare Cove Technology
📍 Sydney