The role is responsible for providing strategic leadership and oversight of vendor-delivered services within a complex IT service environment, ensuring alignment between business objectives, contractual outcomes, and service performance.

Acting as a trusted advisor, the position builds and maintains strong relationships with senior internal stakeholders and external service providers, guiding business owners in effective vendor engagement, governance, and performance management. It supports alignment across service expectations, reporting, backlog management, and continuous improvement initiatives, while contributing to the broader SDM community of practice.

The role is accountable for managing the performance of the infrastructure service provider resolving complex issues through effective negotiation, escalation management, and the development of service improvement plans. It supports procurement activities and provides strategic input into sourcing decisions, contracts, and service level agreements, informed by a strong understanding of the commercial workplace.





From an operational perspective, the position ensures that service providers deliver in accordance with contractual obligations, proactively identifying risks, dependencies, and opportunities for improvement. It provides timely, insightful reporting on vendor performance, enabling informed decision-making and ensuring transparency across stakeholders.

Supporting the Technology Partner Manager and broader IT Services program, the role contributes to the development of operational procedures, reporting frameworks, and service delivery tools. It also supports business readiness, change management, and service optimisation activities, driving continuous improvement and enhancing overall service effectiveness.

Through strong leadership, stakeholder engagement, and governance, the role ensures that vendor-managed services deliver reliable, value-driven outcomes that support organisational priorities and long-term capability growth.

📌 Service Delivery Manager (Melbourne)
🏢 Bureau Of Meteorology
📍 Melbourne