Company Description System Squared is a technology solutions partner built on responsiveness, genuine advice, and consistently competitive pricing in a rapidly evolving digital landscape. The company focuses on using technology to transform organizations, enhance agility, and accelerate speed to market. With founding directors who bring over three decades of industry experience, System Squared emphasizes open, transparent, and long-term customer relationships.

The team includes leading technologists across diverse domains, ensuring tailored solutions rather than one-size-fits-all engagements.

System

Squared consistently positions itself as a trusted counterpart for all IT requirements.

About the opportunity

System Squared is looking for a Business Analyst for a 6-week Discovery phase with a global client’s IT team. The client is kicking off a program to consolidate its ServiceNow instance and drive process improvement and standardisation.

You’ll support the client’s vendor during Discovery. You’ll work closely with senior managers and SMEs in Brisbane and Sydney and report to the client’s Business Engagement Manager.

There will likely be a 3-month engagement in the current year for the delivery phase. Its start date and duration will depend on the design developed during Discovery.

Key responsibilities

- Identifying and mapping AU stakeholders
- Planning and supporting stakeholder engagement activities
- Supporting communications to the wider AU IT team
- Liaising with the vendor (Wipro) and coordinating local inputs and participation




- Gathering AU-specific information, processes, challenges and opportunities to support the Discovery outputs and business case

Qualifications

- Stakeholder engagement and relationship management skills, including the ability to build trust, manage expectations, and coordinate input from diverse business and technical groups.
- Business analysis and requirements gathering capabilities, with experience documenting processes, user stories, and functional needs for technology programs.
- Strong communication and presentation skills, with the ability to translate complex technical concepts into clear language for non-technical audiences.
- Experience working on ServiceNow or similar enterprise IT platforms, including familiarity with ITSM, workflows, and configuration or implementation activities.
- Project coordination and organizational skills, including meeting facilitation, action tracking, and support for timelines, risks, and issue management.
- Background in change management and user adoption, such as developing stakeholder communication plans, training materials, or engagement activities.
- Ability to work effectively on-site in cross-functional teams, demonstrating adaptability, initiative, and a collaborative approach.
- Tertiary qualifications in Information Technology, Business, Communications, or a related field, or equivalent experience in technology-driven programs.
- Prior experience in consulting, technology implementation, or enterprise transformation programs is highly regarded.

📌 Stakeholder Engagement Analyst – ServiceNow Program (Sydney)
🏢 System Squared
📍 Sydney