About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com. Role Summary

We are looking for a highly experienced

ServiceNow Platform Architect

to drive platform leadership across

ITSM, Virtual Agent, newer AI capabilities and ITOM , with accountability for solution design oversight, go-live readiness, and transition to operational support teams. The successful candidate will bring a blend of

technical architecture expertise ,

platform leadership , and

stakeholder management capability , with proven experience in ServiceNow implementations across multi-vendor and distributed delivery teams. Key Responsibilities

Provide architectural oversight for the design and implementation of

Flow Designer workflows

and

IntegrationHub spokes

at enterprise scale. Govern platform configuration across modules, ensuring alignment to architecture, quality, and compliance standards. Own

go-live readiness activities , including delivery checkpoints, risk management, and transition to operational teams. Establish and run stakeholder review sessions. Manage a

multi-vendor platform programme , ensuring alignment across delivery partners and internal teams. Facilitate executive and senior stakeholder workshops to drive alignment on platform direction and priorities. Produce and maintain

Architecture Decision Records (ADRs)

to support platform governance and design traceability. Guide integration design between ServiceNow and cloud/monitoring platforms such as

Azure Monitor . Support operational excellence by aligning delivery outcomes with

SRE principles

and managed services runbook standards. Must-Have Skills / Experience

Active

ServiceNow CSA and CIS certifications

across

ITSM, Virtual Agent, and ITOM . Strong hands‑on experience architecting and delivering

Flow Designer workflows

and

IntegrationHub spokes . Demonstrated accountability for

module configuration oversight ,

go-live readiness , and

handoff to operational teams . Strong delivery management capability, including governance, risk tracking, milestone management, and stakeholder reporting.



Experience managing

multi‑vendor delivery models

and complex programme structures. Strong communication and facilitation skills, with the ability to engage senior and executive stakeholders. Experience working in a

FMCG environment . Good-to-Have Skills / Experience

Exposure to

Azure cloud infrastructure

and integration design patterns. Familiarity with

Azure Monitor ,

DataDog , or similar observability platforms. Experience managing

offshore delivery teams

and coordinating distributed teams across multiple pods. Understanding of

Site Reliability Engineering (SRE)

principles. Experience working within a

managed services

environment. Familiarity with operational runbook standards and service transition practices. Professional Attributes

Strong leadership and decision‑making capability. Excellent stakeholder management and communication skills. Ability to operate effectively in complex, rapid‑paced delivery environments. Strong governance mindset with attention to quality, risk, and operational sustainability. Collaborative approach to working across business, technical, and vendor teams. Experience Level

Extensive experience in

ServiceNow platform delivery, architecture, and governance Experience in

FMCG

and

managed services

environments preferred Benefits of working at Accenture:

18 weeks paid parental leave Long & short‑term career break opportunities Structured career development program Local and international career opportunities. Certified as a Family Inclusive Workplace Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people. We are proud to be in the top 3 of last year's Diversity & Inclusion Index! We are a WORK180 Endorsed Employer,



to see our benefits and policies click here All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is a an EEO and affirmative action employee of females/minorities/veterans/individuals with disabilities. Equal Employment Opportunity Statementfor Australia:

At Accenture, we recognise that our people are multi‑dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

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📌 ServiceNow Platform Architect (Melbourne)
🏢 Accenture
📍 Melbourne