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Customer Service Officer

Bowen Hills Trilogy Care Pty

Posted today

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Job Description

Looking for more than just another call centre job? Build a rewarding career while making a difference every day.

Are you great with people, confident on the phone and looking for a role where you’re doing more than just answering calls?

Join Trilogy Care , a fast-growing Support at Home provider helping older Australians remain independent in their own homes.

We’re looking for experienced Customer Service Officers to join our Care team. You’ll be part of a high-performing contact centre environment, supporting clients, families and service providers while developing valuable skills in aged care, coordination and relationship management.

You don’t need to come from aged care. If you have strong customer service experience, empathy, resilience and a genuine desire to help people, we’ll support you to learn the rest.

What You’ll Do

- Handle high-volume inbound and outbound calls and email enquiries
- Be a first point of contact for clients, families and service providers
- Listen to customers, understand their needs and provide practical solutions
- Manage enquiries through to resolution and follow up where required
- Navigate sensitive or challenging conversations with empathy and professionalism
- Work with internal teams and external providers to resolve enquiries
- Maintain accurate customer records and documentation
- Use CRM and Microsoft systems to manage customer information and interactions
- Deliver exceptional customer service while meeting team KPIs and service levels

What You’ll Bring

- Previous customer service or contact centre experience
- Confidence handling high-volume phone conversations
- Excellent verbal and written communication
- Strong active listening and problem-solving skills
- The ability to remain calm and professional in challenging situations
- Empathy and patience when supporting older Australians and their families
- Strong attention to detail and follow-up skills
- Confidence using technology and learning new systems
- Aged care, health, disability or care experience is a bonus, but not required

Why Trilogy Care?

- $75,000 + up to $5,000 KPI-based bonus
- Transfer your customer service experience into a meaningful career
- Learn about aged care while developing your professional skills
- Work with AI, automation and innovative technology
- Genuine career progression and development opportunities
- Supportive, collaborative and energetic team environment
- Modern King Street office close to public transport
- Regular team events and celebrations
- EAP support for you and your immediate family

If you’re ready to take your customer service experience into a role where every conversation can make a difference, we’d love to hear from you.

Please Note

You’ll need full Australian work rights to join our team. As part of our standard recruitment process, we’ll conduct a working rights check, police check and request professional references during onboarding.

If you’re great with people, skilled at guiding clients towards great care outcomes, and love solving problems – this could be the opportunity for you.

Trilogy Care is growing fast and we’re looking for empathetic, curious, and capable people to join us on our journey. This is your chance to be part of a rapidly expanding organisation where your work truly makes a difference every day.

Role Overview

As an Accounts Support Partner, you will be the first point of contact for all accounts-related inquiries from our Clients and Service Providers. Every call presents a unique challenge, requiring you to assess the needs of the caller, navigate investigation pathways, and provide resolutions in line with business guidelines and compliance standards.

What You’ll Do

- Handle high-volume inbound calls and enquiries in a structured support environment, ensuring every interaction is timely, professional and client-focused
- Be the first point of contact for clients requiring assistance with invoices, account statements, payments, and reimbursements
- Manage client accounts by identifying discrepancies and resolving billing or payment issues efficiently and accurately
- Deliver outstanding customer service through prompt, clear communication across phone and email
- Build meaningful client relationships by understanding client needs and providing tailored, solution-focused support
- Collaborate with internal teams to resolve complex queries and ensure seamless account management and an exceptional customer experience
- Use multiple systems and CRM platforms while maintaining accuracy, speed and attention to detail

What You’ll Bring

- Recent contact centre experience, confidently handling high-volume inbound calls
- Excellent communication and active listening skills, with a customer-first mindset and positive attitude
- Strong problem-solving ability, using critical thinking to investigate issues and resolve them effectively
- Tech-savvy capability, comfortable using Microsoft Office 365 (especially Excel) and learning new systems quickly
- High attention to detail, ensuring accuracy in financial transactions, billing records and client account management
- Empathy, resilience and adaptability, remaining calm under pressure while supporting older Australians and their families
- A collaborative, team-oriented approach, with a friendly phone manner and ability to build rapport quickly
- Experience with accounting software such as MYOB, QuickBooks or SAP (desirable but not essential)

Why Trilogy Care?

- Expansive new King Street office with excellent facilities, close to public transport, cafes, and restaurants
- Vibrant business & team culture with regular social events
- Ongoing training workshops and support from Learning & Development, peers, and managers
- EAP support for you and your immediate family
- Employee discounts on groceries, fuel, utility bills, wellness and more

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you’re in care, finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request skilled references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

Further custom instructions: Must have knowledge of the hospitality industry and experience working in a fast-paced environment.

Job Summary:

We are seeking an entry-level Customer Service Assistant to join our team in the hospitality and catering industry. The main responsibility of this role is to provide exceptional customer service to our clients and customers, ensuring their needs are met efficiently. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to work well under pressure.

Responsibilities:

– Respond promptly and effectively to customer inquiries via phone, email, and in-person

– Provide accurate information about our products and services to customers

– Resolve customer complaints or issues in a professional manner

– Process customer orders accurately and efficiently

– Maintain up-to-date customer records in our database system

– Collaborate with other departments within the company to ensure high levels of customer satisfaction

– Assist with administrative tasks as needed

Qualifications:

– High school diploma or equivalent required

– 1-2 years of previous experience in a customer service role preferred

– Excellent communication skills both verbal and written

– Strong problem-solving abilities with the ability to make quick decisions under pressure

– Ability to work effectively as part of a team or independently as required

Bundaberg Sugar Ltd, the iconic Queensland Company with over 130 years of experience in the sugar industry, is looking to appoint a Customer Service Coordinator located at Spring Hill, Brisbane.

At Bundaberg Sugar, we pride ourselves on delivering outstanding customer service and creating lasting relationships with our clients. We are looking for a dedicated and friendly Customer Service Coordinator to join our energetic team.

About the Role

As a Customer Service Coordinator, you will play a crucial role in ensuring the smooth operation of our office and providing excellent service to our clients. This is an office-based position involving various responsibilities, including order entry, phone support, order tracking, and general office duties.

This position is available on a permanent full-time basis; however, we are also open to considering part-time arrangements for the right candidate.

Key Responsibilities

- Accurately process and enter customer orders into our system.
- Handle incoming calls from clients and address their inquiries promptly and professionally.
- Proactively follow up on orders to obtain estimated time of arrivals and provide updates to clients.
- Confirm the receipt of orders and ensure accurate documentation.
- Address customer inquiries and provide information about products or services.
- Assist with various office tasks to contribute to the overall efficiency of the workplace.

About You

- Previous experience in a customer service or administrative role is preferred.
- Strong communication and interpersonal skills.
- Excellent organisational and multitasking abilities.
- Proficiency in using office software and systems.

Why Join Us?

- Work with a reputable Australian brand.
- Supportive and collaborative team environment.
- Convenient Spring Hill location.

If you are a motivated individual looking to contribute to a customer-focused culture, we encourage you to apply.

Please submit your resume and a cover letter outlining your relevant experience.



All applicants will receive updates on the status of their application via email.

At Bundaberg Sugar, every employee is valued, and we are committed to creating an equal employment opportunity workplace.

Ready for a role where customer service meets adventure? We’re on the lookout for passionate Part-Time and Full-Time Brand Ambassadors to join our growing team from mid-October! We’re based in central Maroochydore, in our brand new office, with some flexibility to work from home. No insurance experience required – just great energy and a love of helping people!

The Rosters

To ensure we’re there to support customers with any adventure, we’re looking to fill the below rosters, with some flexibility available:

Full Time:

- Monday – Friday with a start window of 0700 – 1000 (37.5 hours per week)

Part Time

- Saturday 5 hour shift and Monday – Wednesday working 7.5 hours with a start window of 0700 – 1000 (27.5 hours per week)
- We are open to variations but would require a Monday shift to be completed.

Please note, you will need to be able to complete at least 3 weeks full time, onsite, training, Monday – Friday 0830 – 1600.

Who we are (and why you’ll love it here!)

Through our brands, Club 4X4 and KT Insurance, we exist to protect the lifestyle of the outdoor adventurer – it’s our purpose! We’re passionate advocates for people to live their best life – and that includes our employees!

We’re not your standard insurance company selling standard policies. Think modified 4X4 or RVs & Caravans – the vehicles that get our customers off the beaten track and enjoying our beautiful country. Whether it’s a full lap of Australia or a weekend escape from the rat race, we love hearing about their adventures (and their vehicles!) so we can help them adventure with confidence.

What you’ll be doing

In this fast-paced and dynamic role, you’ll:

- Take inbound calls to assess customer needs by providing quotes or maintaining existing policies – absolutely no cold-calling
- Talk to our passionate customers about their specialist vehicles and exciting travels to tailor solutions for their needs
- Promote the benefits of our products and services to existing customers
- Learn all about our amazing brands through comprehensive training and on-going support
- Be encouraged to provide feedback and suggestions to build the brand and customer experience
- Actively contribute to an engaged, collaborative and high-performing team environment
- Interact with our customers and immerse yourself in the outdoor adventurer lifestyle at Events and Shows

What will you bring to the role?

- Customer service experience in any industry – call centre or insurance experience is a bonus, not a must
- Strong verbal and written communication skills
- Confidence using MS Office (Teams, Outlook, Excel) and navigating systems
- Energy, resilience and a positive attitude
- A love for the great outdoors or adventure lifestyle is a plus – but not essential

What’s in it for you?

- Starting salary of $30.26 per hour + Super, with overtime, Saturday loadings, 6-monthly incentives – plus, as you grow with us, you’ll enjoy tenure bonuses and/or pay increases at 6, 12, and 18 months. Your adventure with us keeps getting better!
- Central location in Maroochydore
- A rotating roster to support our operating hours of 7am – 6pm AEST, Monday to Friday and 8am – 1pm Saturdays – no nights!
- A paid day off for your birthday!
- Significant discounts on our insurance products
- Employee Assistance Program
- A supportive work environment with a fun culture

Ready to take the next step in your career? We want to hear from you! We’ll be in touch but if you’ve got any questions, feel free to get in touch via

Join Our Growing Repair Team – Make Every Fix Count!

About Us:

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!

About the role:

PTC are currently seeking a Full-Time team member who is dedicated and driven Customer Service Sales and Device Technician in our Willows Store !

Reporting to the Store Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.

Your Day-to-Day Will Include

- Available in store
- IRP Certified preferred
- Providing exceptional customer service and support at all times
- Assisting our frontline staff with sales when in store
- Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
- Troubleshooting faults and performing in-depth inspections
- Working independently to manage repair queues while keeping quality front of mind
- Maintaining a safe, clean, and well-organised workbench
- Being a team player – supporting your team and growing your skills
- IRP Certificate training provided if not already possessed

To be successful for this role, you will have:

- A genuine passion for mobile & tech!
- Flexibility to work at least one day on the weekend
- Experience working to and exceeding all budgets and KPI’s
- A hard working and motivated attitude to achieve goals and commissions
- A passion for an excellent customer experience
- An understanding of sales processes and techniques
- An ability to learn new things quickly and think on your feet!
- Ability to lift up to 25kg

Company Values

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

Challenge: Spearheading the creation and execution of cutting-edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations. Continuously analysing market trends, competitive landscapes, and customer behaviours to identify opportunities and stay ahead of the curve.

Sincerity: Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive. Maintaining open and transparent lines of communication with customers, addressing their needs, concerns, and feedback with utmost honesty and integrity.

Simplicity: Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders. Ensuring that external marketing communication conveys the company’s messages clearly and concisely, avoiding jargon or unnecessary complexity that might hinder comprehension.

Teamwork: Collaborating seamlessly with cross-functional teams including product development, sales, and customer service, fostering a culture of cooperation and shared objectives. Leading a high-performing marketing team through effective communication, mentorship, and shared goals, ensuring that everyone works cohesively towards common objectives.

Trust: Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community. Ensuring transparency in all actions and operations, including providing regular reports and updates on marketing performance to maintain accountability and trustworthiness.

What’s in it for you?

Work-Life Balance: Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.

Salary and Compensation: Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and a monthly performance-based bonus that reflects your results.

Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.

Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.

And the benefits don’t end there : with numerous other advantages including including staff discounts, ongoing training and development, and much more!

Become a part of our energetic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.

If you are ready to take on this exciting challenge and be a part of our growing team, apply now!

Show up with energy. Serve with heart. Make every shift count. We're on the lookout for a reliable, customer-focusedCasualCustomer Service Attendants to join our team at our retail site in CAIRNS. If you enjoy being on your feet, helping people and keeping things looking sharp, you're going to fit right in. At Trinity Petroleum, promoting from within isn't just something we say, it's something we do. People here have grown from the floor to managing sites, leading areas and stepping into our support office and gaining further real-world experience. If you're ready to grow, we're ready to back you. What you'll do Deliver friendly, exceptional customer service, every single time. Operate the console and handle cash and card transactions accurately. Prepare and handle food in line with hygiene and food safety standards. Keep the site clean, organised and well-presented. Merchandise and rotate stock, keeping shelves full and the store looking great. What you'll bring A genuine passion for customer service and a willingness to learn A positive, team-oriented attitude with excellent communication skills Flexibility to work a range of shifts, from early mornings through to mid‑afternoons. The more flexibility you bring, the more opportunities you’ll have.



The ability to lift items up to 20 kg in line with safe work practices A warm, memorable presence that keeps customers coming back Why you'll love it here Work close to home with shifts that suit your lifestyle Fuel and in-store discounts plus a great employee benefits platform A safe, supportive team environment where you're genuinely valued Real career pathways as we continue expanding across new markets Ready to make a difference? Apply now and help shape what great service looks like. Applicants must have a valid entitlement to work in Australia and be 18 years or older at commencement due to restriction/requirements on the sale of particular products . This position involves manual handling duties, requiring the ability to lift and move items weighing up to 20 kg occasionally and 16 kg regularly, in accordance with safe work practices.

About the latest Aged care home services lead team operations Jobsin Queensland !

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Bowen Hills Trilogy Care Pty

Posted today

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Job Description

Help Shape the Future of Aged Care

At Trilogy Care, we believe aged care should give people more choice, more control, and more value. We’re one of Australia’s fastest growing approved Support at Home providers, helping older Australians stay independent at home for longer through a self-managed, person-centred approach.

As we continue to grow, we’re looking for a Care Team Lead, Self Managed to help lead the people behind that experience. This is an opportunity to step into a leadership role where you’ll make a genuine difference, supporting a team of Care Partners, building capability, improving the way we work, and ensuring our clients receive the high quality support they deserve.

The Role

As Care Team Lead, Self Managed , you’ll lead a team of approximately 10 Care Partners responsible for supporting our growing portfolio of self managed Support at Home clients.

You’ll be a hands on leader who combines people leadership, client experience and operational thinking . You’ll coach and develop your team, drive performance, help resolve complex client matters and identify better ways of working.

You’ll also manage your own portfolio of clients, giving you the opportunity to stay connected to the customer experience and understand firsthand what your team and clients need.

Most importantly, you’ll help create an environment where people know what good looks like, feel supported to achieve it, and have the confidence to keep improving.

What You’ll Do

- Lead, coach and develop a team of approximately 10 Care Partners, creating a supportive and high performing team culture.
- Set clear expectations and drive performance through regular coaching, feedback, development conversations and KPI management.
- Support your team to deliver consistent, high quality and person centred care management services.
- Manage your own portfolio of Support at Home clients, including regular check ins and reviews of budgets and service plans.
- Step in as an escalation point for complex, urgent or sensitive client matters and support your team to navigate challenging conversations.
- Monitor team and operational data to identify trends, risks, performance opportunities and areas for improvement.
- Lead and contribute to continuous improvement initiatives that make the client and employee experience better.
- Identify opportunities to improve workflows, processes and ways of working across the Self Managed function.
- Work closely with internal teams to resolve issues and support the smooth delivery of services.
- Help shape the ongoing growth and development of our Self Managed model.

What You’ll Bring

- 2+ years’ experience leading and developing teams, ideally within a contact centre or high volume customer environment.
- A proven ability to coach, motivate and develop people while managing performance and accountability.
- Strong communication and interpersonal skills, with a genuine focus on client experience.
- The ability to confidently manage competing priorities in a fast paced and changing environment.
- Strong judgement, problem solving and conflict resolution skills, particularly when dealing with complex or sensitive situations.
- Confidence using CRM, care management, reporting and other digital systems.
- A practical, solutions focused approach and an interest in continuous improvement.
- Experience in aged care, healthcare, community services or care coordination is highly regarded, but not essential.
- Knowledge of the Support at Home program, aged care legislation or a relevant health or community services qualification is desirable, with full training provided.

Why Trilogy Care?

We’re not just changing the way aged care is delivered. We’re changing the way people work in aged care too. Technology is a big part of that.

At Trilogy Care, our teams use AI, automation and smart technology to simplify processes, solve problems and create better experiences for our clients and our people. Everyone has access to generative AI tools and training, not just our technology teams.

We actively encourage our people to experiment, share ideas and find smarter ways to work, whether that means improving a client experience, making a process more efficient, strengthening safety or simply making everyday work easier.

You’ll join a growing organisation where your ideas can genuinely influence how we operate.

Ready to Make a Difference?

If you’re an experienced people leader who loves developing others, improving the way things work and making a meaningful difference for clients, we’d love to hear from you.

Please Note

To join our team, you’ll need full Australian working rights . As part of our standard recruitment process, we’ll conduct a working rights check and police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies, however please do not submit resumes unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

Cape York Solutions has an exciting and challenging chance for a Customer Services Agent to join the Opportunity Hub team in Aurukun. The role helps to deliver services and programs to Services Australia customers in community.

What’s on Offer:

- A meaningful role working directly with families in community.
- Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you!
- Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.)
- Employee Assistance Program – free and confidential counselling service available to all staff.
- Positive workplace culture with supportive management and leadership

The Role:

As Customer Service Agent you’ll identify customer entitlements and access to government and non-government services. Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence.

Key responsibilities include:

- Provide professional and welcoming customer service to customers
- Assist customers in accessing and using digital services
- Educate and encourage customers to engage with services through online platforms, including myGov and related mobile apps
- Provide advice to customers in relation to their eligibility for access to government entitlements and services

What you’ll need:

- Demonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and services
- Demonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writing
- Demonstrated ability to adapt to a demanding and changing work environment to achieve outcomes
- Ability to respond to sensitive customer interactions to achieve an effective outcome
- Strong knowledge of communities within the Region
- Possess or have the ability to rapidly acquire, administration skills and computer literacy
- Possess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check.

If you’re organised, community-minded, and thrive on providing exceptional support—this role is for you.

How to Apply – submit a copy of your resume highlighting your relevant skills and experience

Download the full Position Description –

Applications Close : Friday 23 January 2026

For more information, contact: Alicia Nas on

Aboriginal and Torres Strait Island people are encouraged to apply.

- Industry leader with highly desirable products & an exceptional level of service.

- Permanent position directly with the company: Regular work hours (Monday to Friday) 7:00am to 3:30pm.

- An hourly rate of $ plus super & future career progression opportunities.

About the Company…

The Company is a well-established leading organisation, that has gained a solid reputation for their highly professional business packaging solutions for global export. Having a unique range of selected packaging products, they service various industry sectors such as mining, infrastructure, defence, logistics, aerospace and general manufacturing.

About the Position…

In this position, you will be required to effectively liaison with customers and providing support for the sales team. You will be required to answer in-bound phone-related enquires, following up with customers, resolving any concerns or issues if they arise and provide customers with estimated timeframes around their product distribution.

Further duties include;

- Preparing quotations and entering sales orders

- Entering data into the company ERP system

- Ensuring all administration and documentation are completed efficiently

- Liaising with internal departments to ensure the delivery of goods.

The Ideal Candidate will have…

- Previous experience in customer service, or a similar sales support role.

- Commitment and drive to succeed with a passion for providing exceptional customer service.

- Excellent communication skills with the ability to build rapport with internal and external stakeholders.

- Previous experience using ERP systems and Microsoft Office.

The Benefits…

This is a rare opportunity to be part of a dynamic and progressive business, that is offering an hourly rate of $25-$27.50 per hour, plus superannuation with the hours being 7:00am to 3:30pm (Monday to Friday). They have an exceptional employee culture and dynamically trained team environment that is professional in performing, while authentic in providing customer engagement and an industry exemplary delivery standard.

Apply Now…

If you demonstrate the above skills required and are looking for an integral employer, in a positive working environment; then please apply and we will be in touch to discuss your application in further detail upon successful application.

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