Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

As an Assistant Boutique Manager , you will embody our commitment to 'State-of-the-art tradition' and 'Never stand still'.

This pivotal role offers the exciting opportunity to manage day-to-day boutique operations, transforming corporate objectives into operational goals, and acting as a brand ambassador.

You will be instrumental in achieving desired results through creative and effective use of resources, retail and CRM tools, contributing to an unforgettable client experience, and upholding the renowned craftsmanship of our Maison.

KEY RESPONSIBILITIES

SALES

- Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Maximize profit while controlling and minimizing costs (discount, general expenses, third party commissions).
- Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.
- Assist boutique manager in exceeding boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Achieve Boutique KPIs defined by Boutique Manager and/or regional brand manager.
- Learn and support the boutique manager with implementing HQ commercial guidelines (Retail Manual).
- Support the preparation and delivery of monthly boutique meetings and follow-up actions.
- Analyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention.

TEAM MANAGEMENT

- Act as a manager-on-duty when the boutique manager is absent
- Identify and share with the boutique manager the training needs of boutique members.
- Ensure monthly staff programs are planned and communicated to boutique manager.
- Responsible for supporting the boutique manager in integrating and training new and existing team members.
- Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
- Provide support to boutique manager in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations.
- Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.

STORE MANAGEMENT

- Ensure Excellence in and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

STORE OPERATIONS

- Learn and practice compliance with Group and Brand (Retail Manual) procedures.
- Act as a manager-on-duty when the boutique manager is absent.
- Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Ensuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc.
- Weekly follow up with regional head office for stock replenishments and active order requests.
- Compliance with procedures, and with legal,



fiscal and customs regulations.
- Ensure timely reporting of sales (daily, monthly) in accordance with boutique brand and sales manager.
- Identify strengths and weaknesses in existing operation to define action plans for implementation.

CUSTOMER EXPERIENCE & CRM RELATED ACTIVITIES

- Support and ensure the boutique team confidently delivers Lange selling ceremony.
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in VIP events and orders, be considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

QUALIFICATIONS

- Proven experience in luxury retail management, ideally within the high-end watch or jewelry sector.
- Demonstrated leadership abilities with a 'can-do' attitude, capable of motivating and developing a sales team.
- Exceptional sales performance track record, with a deep understanding of luxury client experience and CRM strategies.
- Strong operational acumen, including proficiency in stock management, financial controls, and retail procedures.
- Excellent communication, interpersonal, and organizational skills, with the ability to build lasting client relationships.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with retail/CRM systems.

YOUR JOURNEY WITH US:

- Firstly, you will speak with our TA Team to get to know you and to give you a preview of the team dynamics and company culture.
- Subsequently, you will be meeting with the Flagship Manager and HR Manager followed by the Regional MD to dive deeper and assess your fit to this role. They will also share further responsibilities and opportunities should you be successful in this position.
- With successful interviews completed, and contingent upon successful pre-employment checks, you will begin your journey with us.

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Within the boutique, your main mission will be to support the Boutique Director in driving overall boutique performance by delivering an exceptional and highly personalized customer experience, contributing to business objectives and leading the team by example in line with Audemars Piguet's standards, values and retail vision.

As Audemars Piguet's first official boutique in Australia, this role represents a unique opportunity to contribute to the establishment and development of the brand's presence in the market while playing a key role in fostering excellence across client experience, team performance and boutique operations.

In this context, you will be responsible for:

- Supporting the Boutique Director in the day-to-day management of the boutique, ensuring operational excellence and business performance




- Acting as a key leader on the floor and deputizing for the Boutique Director when required
- Ensuring an exceptional and consistent customer experience across the entire client journey, in line with brand standards
- Maintaining and developing a personal portfolio of key and high-potential clients while supporting client acquisition and long-term engagement
- Supporting the execution of client development strategies, including segmentation, portfolio management and client progression initiatives
- Driving client engagement through best-in-class clienteling practices and personalized relationship management
- Monitoring and managing the client database (CRM) to support client development and engagement
- Coaching, mentoring and developing Client Consultants and Senior Client Consultants to enhance selling skills, product knowledge and client experience
- Supporting onboarding and the continuous development of team members while fostering a collaborative and high-performance setting
- Providing day-to-day guidance and feedback to support individual and team success
- Maintaining a strong on-floor presence, ensuring excellence in service, brand storytelling and client experience at all times
- Supporting boutique performance through close monitoring of KPIs, sales pipeline and conversion
- Managing daily floor coordination and ensuring seamless execution of boutique operations
- Supporting stock management, merchandising standards and operational compliance requirements
- Building strong relationships with internal stakeholders to ensure alignment with local, regional and global priorities
- Ensuring adherence to internal policies, operational standards and corporate governance requirements

Qualifications

- Minimum of 7 years of experience in luxury retail or hospitality, including supervisory or team leadership responsibilities
- Proven experience as a top-performing Senior Client Consultant or in a similar leadership role within a luxury environment
- Strong client-centric mindset with experience engaging HNW or VIC clientele
- Demonstrated ability to coach, develop and support the performance of others
- Strong sales and business acumen with the ability to contribute to commercial performance and deliver results
- Experience in client development, clienteling and relationship management within a luxury environment
- Leadership capabilities with the ability to motivate, influence and support high-performing teams
- Excellent interpersonal and communication skills with the ability to engage stakeholders and build strong relationships
- Strong organizational skills and attention to detail, with the ability to thrive in a fast-paced environment
- Proficiency with retail tools and CRM systems
- Willingness to support leadership responsibilities and act as a key point of contact in the Boutique Director's absence

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Scanlan Theodore is a heritage Australian House – an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House’s long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves – crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

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📌 Assistant Boutique Manager (Sydney)
🏢 Audemars Piguet
📍 Sydney