Qantas Group is seeking an experienced Customer Experience Senior Manager to lead and elevate customer experience, customer relations and case management across a national dealer network. This senior role shapes service standards, drives continuous improvement and builds capability.
You will coach a high-performing CX team, own end-to-end case management, set escalation pathways, drive CRM improvements, and partner with internal and dealer stakeholders to reduce issues and boost customer
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📌 Senior Customer Experience Leader – Automotive CRM (Sydney)
🏢 Qantas Group
📍 Sydney
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