Claims Advocate

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to provide parental leave cover and support the wider Advocacy team, including Cyber, FINPRO and Construction. As a Claims Advocate, you will be client and insurer facing, on complex claims matters, support data collection and case management and assist senior claims and broking leaders across a range of advocacy work. The role offers scope to develop your capability in cyber, other specialties and insurance claims within a collaborative team workplace.

We will count on you to:

- Support the management of claims matters, including claims data collection, documentation review, and coordination of key information
- Work closely with clients, insurers, and internal stakeholders to progress claims and provide timely updates
- Assist senior claims and broking leaders with advocacy work across Cyber, FINPRO, and Construction matters as required




- Contribute to policy interpretation and claims strategy and help identify next steps, escalation points, and potential risks
- Maintain accurate records and support case management to ensure claims are handled efficiently and consistently

What you need to have:

- Legal Qualification strongly preferred
- Experience in an insurance firm, cyber incident management firm, or claims handling role with an insurer or broker
- A well-developed understanding of insurance claims management, particularly if your background is in claims handling
- Ability to work autonomously, use initiative, and manage competing priorities with accuracy and care

What makes you stand out:

- Experience working in cyber-related claims, incident response, or insurance advisory work
- Interest in either cyber, insurance, and complex claims advocacy
- Experience in a client-facing and insurer-facing role

Why join our team:

- We help you be your best through professional development opportunities, interesting work and supportive leaders

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📍 Sydney