Qantas Airways in Sydney seeks a Portfolio Manager, Case Management to lead a team of four Case Managers across Jetstar, Flight Operations, Engineering, QantasLink and Airports. You will act as expert sounding board, review complex investigations, and ensure high-quality outcomes while handling high-volume casework.
This fixed-term role supports evolving operating models and AI-enabled workflows, with a robust focus on stakeholder collaboration and precise documentation.
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📌 Portfolio Manager, Case Management (ER) – Lead Cases (Sydney)
🏢 Qantas Airways
📍 Sydney
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