Aunty Grace is a rapidly growing Support at Home provider with a clear focus on improving how care is delivered — combining quality and care with smarter, more modern ways of working.

We’re looking for a Workforce Compliance Officer to join us for a 6-month period. The Worker Compliance Officer is responsible for supporting the organisation to ensure contracted workers of Aunty Grace have the required credentials, checks, qualifications and supporting documentation to work safely and compliantly within the aged care sector.

About Aunty Grace

Aunty Grace is a rapidly growing Support at Home provider with a clear focus on improving how care is delivered — combining quality and care with smarter, more modern ways of working.

About the Role

Reporting to the Contracts Manager, the Workforce Compliance Officer will coordinate the collection, verification, recording of worker credentials. The role requires a strong understanding of Australian aged care workforce screening and credentialing requirements, excellent attention to detail and confidence communicating with workers by telephone, e-mail and other digital channels.

What You’ll Be Responsible For

- Worker credentialing: Coordinating the onboarding and credentialing of new and existing aged care workers, collecting and reviewing documentation, and verifying that information against regulatory requirements. You will also be responsible for identifying missing, incomplete, expired or inconsistent documentation and ensuring these are resolved.

- Aged Care Compliance : You'll need a strong working knowledge of Australian Aged Care Worker Screening and Credentialing requirements. You'll understand credentialing requirements specific to a worker's role, or their environment. You'll elevate complex or compliance matters to the appropriate manager and maintain evidence to demonstrate the workers have been verified.

- Worker Communication: Most importantly, you'll build relationships with our contracted organisations to educate them on credentialing requirements,



provide clear and professional guidance around what evidence is required, and follow up outstanding items in a respectful manner. You're there to help our workers navigate complexity, while also achieving good compliance outcomes. You'll contact workers by phone and e-mail and maintain a supportive approach when liaising with workers from diverse backgrounds.

What We’re Looking For

You’ll bring experience a positive understanding of the Australian Aged Care Sector, or Workforce Requirements in general. Experience in Aged Care, Support at Home, Case Management, health or related field is desirable.

You’ll be comfortable speaking with stakeholders, including when something hasn’t gone to plan. You communicate clearly, follow through on what you say you’ll do and know when something needs to be escalated.

You’ll also need to be comfortable working in an environment where things change. We’re looking for someone who works collaboratively, takes feedback onboard, follows established processes and looks for better ways of doing things.

Mandatory Screening Requirements

The offer of this role will be conditional on the preferred applicant successfully meeting the following criteria:

- The right to work in Australia.

- A satisfactory National Criminal History Check / Police Check.

- Any other screening, checks or training required to perform the role within Aunty Grace.

Why Work With Us?

At Aunty Grace, we understand that providing great care is all about connecting with people. You’ll be part of a growing organisation that is always looking for better ways to support our clients and our people.

In this role you’ll have the added benefit of:

- Flexible work arrangements.

- A supportive and collaborative team environment.

- Opportunities to learn and develop within a growing organisation.

- Great career progression opportunities.

- The opportunity to make a genuine difference to the experience of older Australians receiving care at home.

Check out the YouTube link below to hear what our staff have to say about working here.

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📌 Workforce Compliance Officer (Melbourne)
🏢 Aunty Grace Pty
📍 Melbourne