Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION:

Deliver an exceptional client experience as the Part‑Time Client Service Associate, the primary point of contact for clients, delivering a seamless, high‑touch aftersales experience. This role owns the end‑to‑end client journey from intake to resolution, ensuring service excellence, commercial alignment, and brand standards are consistently upheld.

Key responsibilities include:

- Serve as the main point of contact for clients throughout the aftersales journey (intake, diagnosis, quotation, approval, service update and pick up).
- Clearly explain repair processes, timelines, costs, and expectations to clients, ensuring transparency and trust.
- Manage client communications proactively (updates, follow‑ups, delays, approvals).
- Possess a strong understanding of Cartier Service Policies and execute these policies to provide a Maison‑appropriate client experience.
- Perform on‑site quick services such as strap changes, bracelet sizing (non‑gold), steam cleaning, cord changes, engraving & embossing.
- Handle escalations and complex client situations with professionalism and solution‑oriented mindset.
- Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links).
- Partner with Boutique colleagues on sales (accessories, watches and jewellery).




- Coordinate with Client Service Administrator and workshops to ensure accurate execution of repair orders.
- Ensure service documentation, approvals, and handovers are completed accurately.
- Contribute to service excellence KPIs (Barometer, client satisfaction).
- Understand and comply with Cartier security and organisational procedures (i.e. product handling, inventory control, etc).
- Support Client Service Administrator tasks when required to ensure service continuity during peak periods.

Success with us requires:

- Strong client‑facing communication and relationship management skills.
- Sound judgement to assess repair scope and intervention type.
- High emotional intelligence and service mindset.
- Ability to manage multiple cases while maintaining attention to detail.
- Commercial awareness to balance client experience, cost control, and Maison standards.
- Collaborative mindset to work cross‑functionally with boutiques, workshops, and HQ teams.
- Availability to work retail hours Part‑time, including weekends in a fast‑paced retail store environment.

Benefits & Perks:

- Opportunity to represent a prestigious Maison and deliver meaningful client experiences.
- A supportive team workplace where collaboration and shared success are valued.
- Exposure to luxury craftsmanship and technical repair processes.
- Clear development pathways in sales & service operations, and luxury retail.

Benefits & Compensation (Telstra example for context):

- Hourly Rate:



$34.36 per hour
- Plus 12% Superannuation
- Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, up to 4 weeks additional leave.
- Training & Career Growth Opportunities: Over 17,000 learning programs with LinkedIn Learning and Future Ready program.
- Flexibility: Flexible working hours and a supportive approach to parental leave.
- Recognition & Rewards: Performance rewards and a range of recognition programs.
- Inclusive Culture: Diverse and inclusive team where everyone’s unique perspective is valued and respected.

Employment Details (Richemont & Telstra):

- Employment Type: Permanent
- Contract Type: Permanent
- Working Hours: Part‑time (retail hours, weekends)
- Location: Sydney (Hybrid/Remote arrangements where applicable)
- Salary: $34.36 per hour (as per Telstra example) with possible bonuses and benefits.
- Closing Date: 8 Nov 59pm

Legal & Diversity Statements:

We welcome applications from all backgrounds, abilities, and experiences, and we are committed to creating an inclusive environment where everyone is respected, valued, and can thrive.

We are committed to voting for equality, diversity and inclusion, and have policies in place to ensure fair and equitable treatment of all staff and candidates.

Where applicable, we provide accommodations for disability‑confident, gender‑affirmation leave, and other inclusive policies.

Where required, we comply with visa/hear‑sponsorship rules, right‑to‑work checks, DBS/vetting backgrounds, age rules, security clearance, E‑Verify/I‑9 if applicable.

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📌 Aftersales Leader - Parts, Service & Cx Excellence (Sydney)
🏢 Geely Auto Australia
📍 Sydney