Holiday Rental Specialists is a leading property management and short-term rental business, proudly delivering exceptional guest experiences and outstanding outcomes for our property owners across Australia. We manage a diverse portfolio of holiday homes across multiple regions, helping guests create memorable stays while ensuring our owners’ properties are in good hands.
The Prospect
Do you love helping people plan their perfect getaway? Are you organised, proactive and passionate about delivering exceptional customer service? We’re looking for a Reservations Agent who thrives in a fast-paced environment and takes pride in turning enquiries into confirmed bookings.
This is a remote role where you’ll play an important part in the guest journey, managing reservation enquiries from first contact through to confirmation, helping guests find their ideal holiday accommodation and ensuring every interaction reflects the high standard of service Holiday Rental Specialists is known for. Working Hours: Thursday to Monday, 9am - 5pm NSW Time.
This role will also support the revenue manager with daily revenue tasks relating to changes in pricing, minimum stays and settings on our pricing tool.
You’ll work closely with our wider team to maintain accurate bookings, resolve guest enquiries and support the success of our property owners. If you enjoy building relationships, balancing competing priorities and being part of a supportive, close-knit team, this is a great chance to grow your experience in the holiday accommodation industry while enjoying the flexibility of remote work.
What You’ll Be Doing
- Managing reservation enquiries and bookings across phone, email and other communication channels
- Converting enquiries into bookings by understanding guest needs and recommending suitable properties
- Providing clear, timely and friendly communication throughout the booking process
- Processing payments, managing booking changes and maintaining accurate reservation records
- Handling guest questions and resolving booking issues with professionalism and sound judgement
- Building a strong understanding of our property portfolio, booking systems and reservation processes
- Working closely with property management, guest services and operations teams to support a seamless guest experience
- Identifying opportunities to improve the reservations process and contribute to team performance