Infosys is seeking a Service Level Lead in Sydney to manage and improve service level performance across multiple services, SIAM environments, and suppliers. The role focuses on defining and governing SLAs, OLAs, XLAs, and KPIs, with reporting delivered through ServiceNow and BI tools.
Hybrid work arrangement with robust emphasis on governance, continual improvement, and stakeholder collaboration. 5–8 years ITSM/SLA experience preferred, ITIL 4 knowledge, and Power BI/Excel reporting skills.
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📌 Service Level Performance Lead — SIAM (Sydney)
🏢 Infosys
📍 Sydney
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