About the role - A Fun and rewarding career!

As a Casual Flight Instructor at iFLY Downunder Penrith, you'll turn nervous first-timers into happy adventurers. The role encompasses active guest service, first-timer instructing, sports-flyer coaching, bookings, sales, promotions, and event hosting.

You'll love interacting with people and sales come naturally, you might have experience in a teaching, coaching or sports background. You'll need to be 18 or over and physically fit as there's a tough fitness test to pass before a 4 week intensive training course. No indoor skydiving experience is required.

Pay rate is set hourly and increases as you achieve higher instructing qualifications. Commissions for providing coaching services and upselling are paid on top of base rate.

Overtime penalities are also paid for shifts of 10+ hours and Sundays and Public Holidays.

Casual employees will cover both customer service designated shifts and instructing shifts as required.

Key

The Instructor course will run at iFLY Gold Coast in Surfers Paradise on 28th October for 3-4 weeks. All applicants will need to be available for the duration of the instructor course and able to travel to the Gold Coast at their own expense. Once you've successfully completed the FITP, you'll be a qualified Level 1 Instructor and will be offered an employment contract with iFLY Downunder.

Eligibility

Before attending the course, applicants are required to be able to complete the following fitness test requirements:

- 10 Pull Ups
- 20 Push Up Burpees
- Level 10 on 20m beep test

Successful instructors will also need to obtain the following (iFLY covers the cost):

- Working With Children’s Check
- First Aid Certificate

Key responsibilities





- Approach guests in the building and guide guests around the facility
- Brief and debrief customers for an indoor skydiving experience
- Safely teach guests the basics of indoor skydiving
- Safely operate (Drive) the wind tunnel
- Abide by International Bodyflight Association (IBA) flight rules and regulations and within training limits
- Answer phone calls and email enquiries using helpdesk software
- Ensure waivers are complete and current
- Process bookings (direct and indirect), rescheduling, and check-in using a computer
- Process cash and eftpos sales using a POS system
- Earning commissions by providing coaching services and upselling extra flights, media packages and merchandise.
- Responsible for the safety of all flyers at all times
- Progress flyers through the IBA system
- Maintain IBA currency requirements
- Work a combination of designated hours for administrative tasks (Guest Services), and designated hours for instructing and operation of the wind tunnel.
- Earning commissions by providing coaching services and upselling extra flights, media packages and merchandise.

You'll Love This Job If You...

- Get a buzz out of making people's day
- Can go from friendly chat to focused safety mode in a heartbeat
- Don't mind admin between instructing

Pay: $33.85 – $47.39 per hour

Benefits:

- Employee discount

Ability to commute/relocate:

- Penrith NSW 2750: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Customer service: 1 year (Preferred)
- Sports coaching: 1 year (Preferred)

Licence/Certification:

- Working with Children Check (Preferred)
- First Aid Certification (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Indoor Skydiving Instructor & Customer Service (Penrith)
🏢 iFly Downunder
📍 Penrith