About Us
Psych Connect is a friendly/growing psychology practice in Springfield Central, supporting clients with a wide range of mental health needs. We want every client to feel welcomed, safe and respected from the moment they contact us, and we want our psychologists to feel well supported so they can focus on their clients.
About the Role
We’re looking for an organised, warm and professional Receptionist/Administrator to be the first point of contact for our clients and to keep the clinic running smoothly behind the scenes. This role suits someone with experience in allied health or medical reception who enjoys variety, works efficiently, and handles sensitive situations with care and discretion.
MUST HAVE Skills and Experience:
- 3 years MINIMUM Previous experience as a receptionist or administrator in an allied health or medical setting
- Experience with Zanda (formerly Power Diary) or similar practice management software (e.g. Cliniko, Halaxy, Coreplus, Nookal)
- Confidence with Medicare billing, including Mental Health Treatment Plans, and private billing
- Exceptional verbal and written communication skills
- A calm, empathetic and non-judgemental manner when speaking with clients who may be distressed
- Strong understanding of client confidentiality and privacy
- Reliable and punctual
- Ability to multitask and prioritise in a busy environment
DESIRED Experience:
- Experience working specifically in a psychology or mental health practice/medical practice
- Familiarity with NDIS, WorkCover, DVA, EAP or other third-party funding and referrals
- Experience with private health fund claiming (e.g. HICAPS)
In this role you will be responsible for:
- Greeting clients and creating a welcoming, comfortable reception environment
- Answering phone, email and online enquiries
- Managing appointment bookings, cancellations and waitlists in Zanda
- Processing current client intakes, referrals and Mental Health Treatment Plans
- Processing Medicare, private and third-party billing and payments
- Supporting psychologists with administrative tasks and correspondence
- Maintaining accurate and confidential client records
- Identifying improvements to reception workflows and systems
- General housekeeping and upkeep of the reception area and consulting rooms
- General reception and administration duties
About the Position
This is a casual role offering 32–40 hours per week, Monday-Friday from 9:00am to 5:00pm.
Please include a short cover letter outlining your suitability for the role and your experience with Zanda or similar platforms.
Job Type: Casual
Pay: $35.00 – $50.00 per hour
Expected Hours: 32 – 40 per week
Experience:
- Allied Health or Medical Receptionist: [3] years MINIMUM (Required)
- Zanda or similar practice management software (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person – Springfield Central, QLD
Pay: $35.00 – $50.00 per hour
Expected hours: 32.0 – 40.0 per week
Application Question(s):
- Have you worked in a medical practice before?
Experience:
- Allied Health or Medical Clinic Receptionist/Admin: 3 years (Required)
Work Location: In person
📌 Psychology Clinic Admin/Receptionist (Springfield)
🏢 Psych Connect
📍 Springfield
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