We are looking for an IT Support Engineer to join our Technology team on a 12-month fixed-term contract. As a key member of the IT team, you will play a vital part in delivering exceptional support to our business and clients. You will primarily provide first and second-line end-user computing support (hardware and software) to users in our Australian offices. This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements.

Your Responsibilities

- Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures.
- Triaging Service Requests and Incidents to appropriate teams
- Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor.
- Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures.
- Fulfill Service Requests following documented processes and procedures.
- Carry out IT workstation deployments,



moves, and replacement of desktop accessories when required.
- Image and deploy laptops for current starters and replacement devices.
- Provide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues.
- Create and maintain comprehensive process documentation.
- Manage the stock levels of IT consumable items and order replacement items as required.
- Collaborate with cross-functional teams to resolve complex technical issues when necessary.
- Liaise with suppliers for managed printer services, support request escalation to third-party vendors, and obtaining quotes for purchases.
- Identify and update changes to improve the end-user computing services.
- Provide basic troubleshooting for hardware, software, and networking issues, including printer services and audio visual equipment (AV), escalating when required.
- Support project tasks or contribute to testing under the guidance of senior team members.

#J-18808-Ljbffr

📌 IT Support Engineer (Melbourne)
🏢 Lgt
📍 Melbourne