About the Role

We are looking for a Telephone Appointment Setter to join our Support at Home team.

In this role, you will contact Support at Home participants and aged care recipients by phone, explain the Support at Home program and available services, understand their needs, and arrange appointments with our Care Partner.

This role is ideal for someone who is confident on the phone, patient, computer literate, and genuinely enjoys speaking with older people.

Key Responsibilities

- Contact Support at Home participants and aged care recipients by telephone.
- Introduce and explain the Support at Home (SaH) program in a clear and easy-to-understand manner.
- Explain the purpose of the Care Partner appointment and assist participants to understand the next steps.
- Schedule and confirm appointments with the Care Partner.
- Make follow-up calls where required.
- Record participant information and appointment details accurately in internal systems.
- Navigate and update relevant information in the My Aged Care portal.
- Maintain accurate records of all calls and outcomes.
- Escalate questions or concerns to the appropriate team member.
- Handle conversations with patience, empathy and professionalism.
- Follow privacy, confidentiality and organisational procedures.

About You

We are looking for someone who has:

- Strong spoken and written English communication skills.
- A clear, qualified and friendly telephone manner.
- Excellent patience when communicating with older people and aged care recipients.
- The ability to explain information clearly without using complicated terminology.




- Good computer skills and confidence learning new systems.
- Experience navigating the My Aged Care portal is highly desirable.
- Previous experience in aged care, healthcare, customer service, call centres or appointment setting will be an advantage.
- Strong attention to detail and accurate data entry skills.
- The ability to manage multiple calls and follow-ups.
- A calm, respectful and empathetic approach when speaking with participants.

What We Offer

- Part-time hours: Monday to Friday, 9:00 AM – 1:00 PM
- Opportunity to work within a growing Support at Home / Aged Care team.
- Supportive and collaborative working environment.
- Opportunity to develop your knowledge of the Australian aged care system.
- Meaningful work supporting older Australians to access appropriate services.

To Apply

If you are a confident communicator who enjoys helping people and have the patience and empathy required to work with older Australians, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant telephone, customer service and aged care experience.

Only shortlisted candidates will be contacted.

Interviews will be conducted in the coming weeks. For more information about the positions please email [email protected]

Pay: $30.00 – $35.00 per hour

Benefits:

- Employee mentoring program
- Referral program

Application Question(s):

- Do you have previous work experience in the Commonwealth Home Support Programme (CHSP) or the Support at Home (SAH) Program?

Work Authorisation:

- Australia (Preferred)

Work Location: In person

📌 Telephone Appointment Setter (North Parramatta)
🏢 Pink Comfort
📍 North Parramatta