ROLE DESCRIPTION

Next Step Infrastructure Services is a business built on providing excellent customer service and innovative technology solutions.

As a member of our team, you will gain exposure to a wide range of technologies and their application to business requirements. You will be provided training from IT industry leaders and the opportunity for day-to-day guidance by established IT professionals.

This is an excellent opportunity for IT enthusiast to take the next step in their career and grow into the role of Technical Support Specialist.

!!Recent school leavers are encouraged to apply!!

MAIN DUTIES/RESPONSIBILITIES:

First point of contact for support related inquiries

Provide first/second level support and troubleshooting for IT technology related issues

Prioritise and manage support tickets and alerts within the Service Management tool

Assist in the deployment and management of recent services and projects

Manage hardware and software escalations

Create knowledge articles





Customer service and expectation management

Work with team members to identify opportunities for improvement and growth within the support services offering

ATTRIBUTES:

Passion for technology, its application, and a strong desire to learn

Good interpersonal, written, and verbal communication skills
Problem solving skills

Customer Focused

Patient and understanding

Ability to manage multiple requests and problems at once and prioritise issues

Energy, integrity, reliability

A strong team ethic and a ‘whatever it takes’ attitude

CANDIDATE REQUIREMENTS:

Must be an Australian Citizen or Permanent Resident

Driver’s license and own vehicle - preferred

Job Types: Full-time, Permanent

Pay: Up to $65,000.00 per year

Benefits:

- Professional development assistance

Application Question(s):

- Are you an Australian Citizen or Permanent Resident?

📌 Information Technology Support Specialist - Now Hiring! (Kings Park)
🏢 Next Step Infrastructure Services
📍 Kings Park