Regional Accommodation Group, trading as The Sebel Melbourne Kew, The Sebel Melbourne Kew, operates a premium apartment-style accommodation property in Kew, Victoria, under the Sebel brand. The property offers a range of guest rooms, family rooms and one- and two-bedroom apartments, supported by 24-hour reception, on-site parking, laundry services and meeting facilities. We are seeking an experienced and motivated Hotel Manager to oversee the overall operations of the property, maintain high standards of guest satisfaction and lead the team in delivering efficient, qualified accommodation services.

About the Role

The Hotel Manager will be responsible for the day-to-day management and commercial performance of the property, ensuring that accommodation services, reception, housekeeping, reservations and facilities operate efficiently and consistently with the property's service standards.

Key Responsibilities

- Oversee the daily operations of the hotel, including front office, reception, reservations, housekeeping and guest services.
- Manage and coordinate 24-hour reception operations, including check-in, check-out, guest enquiries, room allocations and after-hours service arrangements.
- Supervise, train, roster and manage hotel employees to maintain appropriate staffing levels and service standards.
- Coordinate housekeeping activities, room inspections, cleaning schedules and maintenance requests to ensure rooms and apartments are clean, safe and ready for occupancy.
- Monitor room availability, occupancy rates, room pricing and accommodation revenue, and implement strategies to improve occupancy and profitability.




- Manage reservation channels, booking enquiries, cancellations, guest requests and room inventory to maximise accommodation revenue.
- Develop and monitor operating budgets, revenue forecasts, expenditure and financial performance, and prepare management reports.
- Oversee the maintenance and presentation of guest rooms, apartments, common areas, meeting rooms and other hotel facilities.
- Coordinate the use and servicing of the property's meeting facilities, including bookings, room setup and communication with clients.
- Manage guest feedback, complaints and service recovery matters promptly and professionally.
- Establish and maintain procedures for guest safety, property security, emergency response and incident reporting.
- Monitor purchasing, stock levels, supplier arrangements and operating expenses to ensure efficient use of resources.
- Ensure compliance with applicable workplace health and safety requirements, employment obligations, accommodation standards and other relevant legislation.
- Implement operational policies and service procedures to improve efficiency, quality assurance and overall guest experience.
- Build and maintain relationships with guests, suppliers, contractors and relevant business partners.




- Identify opportunities to improve business performance, service delivery and the property's market position.

Qualifications, Skills and Experience

The successful candidate will demonstrate:

· A relevant qualification of Diploma in hotel management, hospitality management, business management or related discipline would be advantageous. Relevant demonstrated experience in accommodation operations and hotel management will also be considered in accordance with the requirements of the position.

- Relevant experience in hotel management, accommodation management or a comparable hospitality leadership role.

· A minimum of one year of relevant experience in hotel management, accommodation management or a comparable hospitality supervisory role.

- Strong knowledge of hotel operations, including front office, reservations, housekeeping and guest services.
- Demonstrated leadership skills and the ability to supervise, motivate and develop a team.
- Experience with accommodation booking systems, room inventory management and revenue optimisation.
- Sound financial management skills, including budgeting, cost control and performance reporting.
- Excellent communication, customer service, problem-solving and organisational skills.
- The ability to manage competing operational priorities and respond effectively to guest and business needs.
- Knowledge of workplace health and safety, staff management and relevant hospitality compliance requirements.

Pay: $80,000.00 per year

Work Location: In person

📌 Hotel Manager (Kew)
🏢 Regional Accommodation Group
📍 Kew