We are seeking an organised, proactive and experienced Office Manager to oversee the administrative operations of our turf farming business.

Reporting directly to the Director and working closely with the Operations Manager, you will play a key role in ensuring the smooth and efficient operation of the business across office management, financial administration, human resources, customer service, IT systems and compliance.

You will lead and supervise our Customer Service Representative and IT & Systems Coordinator, ensuring that administrative processes, customer service functions and business systems operate effectively and in accordance with company policies, procedures and compliance requirements.

This is a varied, hands-on leadership role suited to someone who enjoys taking ownership, improving processes, supporting a team and contributing to the overall success of a business.

Key Responsibilities

Office Management & Business Support

- Oversee daily office operations, administrative systems, procedures and records.
- Supervise and support the Customer Service Representative and IT & Systems Coordinator, including workload allocation and performance management.
- Coordinate administrative support for suppliers, contractors and operational activities.
- Support the Director with business reporting, planning and decision-making.
- Liaise with external advisers and service providers, including accountants, tax agents, banks and insurance brokers.
- Review and improve administrative processes to enhance business efficiency.

Accounts & Financial Administration

- Manage accounts administration,



invoice processing and financial records.
- Prepare and lodge BAS, complete bank reconciliations and coordinate payroll processes.
- Assist with cash flow monitoring and financial reporting using Xero.
- Liaise with external accountants and tax agents regarding financial and compliance matters.

Human Resources & Compliance

- Coordinate recruitment, onboarding, employee records, leave administration and employment documentation.
- Support compliance with Fair Work requirements, workplace health and safety (WHS), workers compensation and relevant employment obligations.
- Maintain company policies, procedures, licences and industry compliance documentation, including Lawn Solutions Australia and AusGAP requirements.

Customer Service & Sales Oversight

- Lead and supervise the Customer Service Representative, who manages customer service, sales enquiries, quotations, order processing and customer records.
- Monitor service standards and ensure effective communication between customer service and operational teams.

IT & Systems Oversight

- Oversee the IT & Systems Coordinator to ensure business systems and software are reliable, maintained and used in accordance with company procedures.




- Ensure systems and processes support operational efficiency, record keeping, workplace health and safety and compliance requirements.

About You

The successful candidate will have:

- A degree in Business Administration, Finance, Accounting or a related discipline, or a relevant Certificate or Diploma in Business, Business Administration or Management.
- Demonstrated experience in office management or senior administration, preferably within a small to medium-sized business.
- Experience in accounts administration, payroll coordination, financial reporting and HR administration.
- Practical experience with Xero, including accounts processing and bank reconciliations.
- Knowledge of office systems, workplace procedures and compliance requirements.
- Strong organisational, communication, leadership and problem-solving skills.
- The ability to work independently, manage competing priorities and take ownership of responsibilities.

Why Join Us?

This is an prospect to take on a key role in our turf farming business, working closely with the Director and Operations Manager and contributing to the improvement of business systems, team performance and operational efficiency.

How to Apply

If you have the qualifications, experience and initiative to succeed in this role, we would love to hear from you.

Please submit your resume and a cover letter outlining your suitability to [email protected].

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

📌 Office Manager (Tyagarah)
🏢 Tyagarah Turf
📍 Tyagarah