General information

Name

Retail Customer Service Officer

Site / Location

Darwin GPO

Ref #

12388668

Entity

Australia Post

Opening Date

19-Oct-2026

Suburb

Darwin

Work Type

Casual

Description & Requirements

Australia Post acknowledges the Larrakia people as the Traditional Custodians of the land on which this role is based and pays respect to Elders past and present. We recognise the important role that many of our Post Offices play in supporting regional and remote communities, and we value the knowledge, relationships and connection to Country that strengthen these communities every day.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a excellent one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

You’ll be

- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.




- Assisting customers with mail and parcels lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

Role Details

- This relief casual role commences on $36.41/ hour for approx. 3 months, increasing to $38.92 hour + 12% Superannuation. (Junior rates apply to those under 21 during training).
- Extensive, supportive (paid) training on commencement, Monday - Friday, approx. 4 hours / day on a rotating roster
- After training, this role will be "on call" casual, shifts will be covering annual and sick leave, you may be called in at short notice
- You will need to be fully available, Monday - Friday, between 8.45 am – 5.06 pm
- Shifts will be rostered at Darwin, Winnellie, Casuarina and Palmerston, please consider travel before applying

About you

- You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.

You’ll also need to

- Have experience in customer service and/or cash handling.




- Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

What else is in it for you?

- Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
- Opportunities for training, growth and development in customer experience or other areas of the business
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected]

📌 Retail Customer Service Officer (Darwin)
🏢 Australia Post
📍 Darwin