- Business Enabling Services Group / ICT Division / Internal Services and Cyber Branch
- APS 6 ($101,355 - $123,702) | Ongoing | Full-time
- Canberra, ACT

.
ABOUT THE BRANCH & TEAM

The Internal Services Branch plays a crucial role within the Department of Finance. It is responsible for managing several key areas, including the Service Centre, Application Support, Quality Assurance and Testing and the Finance information environment along with its supporting technology. This branch ensures that the department's internal operations run smoothly and efficiently by providing essential ICT services and support.

Priority Support is a specialised team within the Internal Services Branch that focuses on delivering high-quality ICT and Audio Visual (AV) support to the department's priority clients. These clients typically include senior executives and other high-achieving staff members who require reliable and efficient ICT support to perform their duties effectively and without disruption.

ABOUT THE OPPORTUNITY

As a Senior Analyst and Technical Lead in Priority Support, you will work as a part of a energetic fast paced team, in a Central Government Agency, engaging with a wide range of Departmental and Ministerial stakeholders.

In this role you will be required to:

- Provide an exemplary standard of 2nd and 3rd level ICT and Audio Visual (AV) Support to the Department’s Priority staff. Support will include resolving incidents and fulfilling service requests requiring onsite and occasional after hours support.
- Anticipate and respond to the strategic planning of Priority Support and Departmental ICT solutions.




- Provide technical leadership and direction in the coordination of complex ICT requests, working collaboratively with support teams to deliver reliable, compatible and customer-focused solutions.
- Coordination and end-to-end management of third party and internal service providers to ensure timely response to assigned incidents and service requests.
- Contribute to the delivery and implementation of departmental ICT strategies, initiatives and technology improvements that enhance service capability and user outcomes.
- Provide timely and accurate reporting to the Assistant Director and Departmental management on Priority Support operations, service performance, emerging trends, risks and project activities through weekly, monthly and ad hoc reporting.
- Prepare and update work instructions, technical documentation and procedures for the Priority Support service, clients, accounts and hardware.
- Provide training and mentorship to junior members of the team to enhance their skills and knowledge.

DETAILED VACANCY INFORMATION

For detailed information about this role including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

ELIGIBILITY ADVICE & CANDIDATE NOTES

- Under section 22(8) of the Public Service Act 1999,



employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
- We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.

CONTACT INFORMATION

- For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
- We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEDT Monday to Friday.
- For questions relating to the online lodgement of your application, please email the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEDT Monday to Friday.

.

Frequently Asked Questions Opens in new window

Frequently Asked Questions Opens in new window

📌 Priority Support Senior Analyst and Technical Lead (Canberra)
🏢 Department of Finance
📍 Canberra