Service Coordinator
Anavera Group | Australia
Anavera Group is seeking a motivated and organised Service Coordinator to join our team and support the effective coordination and delivery of services to our clients.
The Service Coordinator will work closely with clients, support workers, families, and internal teams to ensure services are well coordinated, responsive, and delivered in line with individual needs and organisational standards.
Key Responsibilities
- Coordinate and oversee the delivery of services to clients
- Work closely with clients, families, support workers, and service providers
- Coordinate staff schedules, shifts, and service requirements
- Match suitable support workers to client needs and preferences
- Monitor service delivery and address issues or concerns promptly
- Maintain accurate client and service records
- Coordinate onboarding and allocation of support workers
- Follow up on staff availability, attendance, and service requirements
- Respond to client, staff, and stakeholder enquiries
- Assist with incident reporting, compliance, and documentation
- Support care and service plans and ensure they are kept up to date
- Communicate with management regarding service delivery issues and improvements
- Ensure services are delivered in accordance with organisational policies and relevant NDIS requirements
About You
The successful candidate will have:
- Previous experience in Service Coordination, NDIS, Disability Services, Community Services, Aged Care, or Healthcare
- Strong communication and interpersonal skills
- Excellent organisational and time-management skills
- Ability to manage multiple clients, staff, and priorities
- Strong attention to detail and record-keeping skills
- Ability to work independently and as part of a team
- Good understanding of NDIS processes and service delivery
- Experience with rostering or scheduling systems is highly desirable
- Strong computer skills and confidence using Microsoft Office and other digital systems
The Ideal Candidate
We are looking for someone who is:
- Client-focused and compassionate
- Highly organised and proactive
- A confident and clear communicator
- Reliable and able to manage competing priorities
- Comfortable handling staff and client concerns
- Solutions-focused and able to respond quickly to service issues
- Committed to providing quality and person-centred services
What We Offer
- Opportunity to join a growing organisation
- Supportive and cooperative working environment
- Opportunity for professional growth and development
- Meaningful work supporting clients and the wider community
- Opportunity to contribute to improving service delivery
How to Apply
If you are organised, people-focused, and passionate about delivering quality support services, we would love to hear from you.
Please submit your CV and a brief cover letter outlining your relevant experience and why you would be a good fit for the Service Coordinator role at Anavera Group.
Email:
[email protected]
Pay: $57,708.09 – $115,327.37 per year
Work Location: In person
📌 NDIS Service Coordinator (Welshpool)
🏢 Anavera Group
📍 Welshpool